TPA Services Consultant

The Consultant, TPA Services plays a meaningful role in supporting Manulife John Hancock’s mission to be the provider of choice for Third Party Administrators (TPAs). As part of the Strategic Partnerships team, this role focuses on supporting the TPA Services group and strengthening relationships with TPAs by demonstrating deep industry knowledge and driving initiatives that improve collaboration, efficiency, and growth.

Responsibilities:

Individual Contributions

• Program Development & Execution:

• Design and implement TPA-specific programs that support marketing efforts, improve operational efficiency, and enhance staff education—reinforcing positive relationships with John Hancock.

TPA Advocacy & Project Leadership:

• Represent TPA interests in cross-functional projects by:

• Creating business cases and requirements

• Identifying and resolving complex issues

• Leading user acceptance testing

• Delivering training on new products via webcasts, presentations, and guides

Marketing Collaboration:

• Partner with Marketing to develop and maintain communication tools and promotional materials that support TPA programs.

Brand Representation:

• May represent Manulife John Hancock at regional and national TPA meetings and industry conferences to elevate brand visibility and thought leadership.

Shared Responsibilities:

• Support the Head of Strategic Partnerships and team members on key projects and during absences.

• Contribute to team initiatives aimed at improving TPA programs and services.

Required Qualifications:

• Bachelor’s degree or equivalent years of experience

• Preferred 5 years in a TPA firm or qualified retirement plan environment

• Dedication to acquire a NIPA or ASPPA designation

• Solid understanding of qualified plan rules and regulations (ERISA, etc.)

• Deep understanding of TPA business models, distribution channels, and systems

Skills:

• Proven project management and analytical skills

• Excellent communication and presentation abilities

• Strong relationship-building and collaboration skills

• Ability to work independently and make sound decisions

• Comfortable in a fast-paced, evolving environment

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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