About DevSavant
At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.
As a Tier II Client Support Specialist at DevSavant, you will have the opportunity to have your hands on code, troubleshoot technical issues, and solve customer problems. In the day-to-day of the role, you will handle technical customer queries and will be supported by a collaborative team that is focused on providing an extraordinary customer experience and has a real passion for problem-solving.
Responsibilities :
• You will be responsible for filing reports regarding problems with Impartner products
• You will be looking into technical issues and troubleshooting
• You will work on fulfilling customer requests for changes
• Help find solutions for customer issues and concerns
• Stay up to date with product changes and any new technologies that have been introduced
• Offer suggestions for product improvement, as well as report any defects which may arise.
• You will be expected to use HTML/CSS/Bootstrap and JavaScript in this role
• You will be checking in code and pushing code to multiple environments and verifying your
own work
• You will be working with many CRMs, primarily Salesforce
• You may be asked to work ‘off hours’ in certain situations, as sometimes you will be ‘on-
call’ for emergencies.
Requirements :
• Motivated self-starter and self-sufficient
• Excellent communication and interpersonal skills with superior attention to detail
• Prior experience directly supporting customers, helping them troubleshoot various applications
• Experience with Zendesk for ticketing, Jira, visual studio, GitLab, Perforce
• Working knowledge of HTML and CSS
• Working experience writing code in C# and Javascript.
• Experience using Bootstrap 3
• Experience with Visual Studio or any code editor
• Previous experience working with Salesforce
• Minimum of 2 years of development and customer-facing experience
• Bachelor’s degree in computer science, engineering, IT, information systems, or equivalent
work experience.
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