Provide Tier 2+ escalation support for Azure and Microsoft 365 environments, VMs/VDI, Intune-managed endpoints, and identity services. Troubleshoot advanced Windows, mobile, and virtual desktop issues, validate patches, remediate vulnerabilities, enforce device policies, and maintain HIPAA/HITRUST-aligned security and documentation.
About Jorie AI
Jorie AI occupies a uniquely interconnected position at the center of the healthcare industry. As an inseparable part of today's healthcare billing ecosystem, we use leading-edge, AI-infused Robotic Process Automation (RPA) to transform end-to-end Revenue Cycle Management (RCM) and provide premier financial and practice management services.
Our Work Environment
- Remote-First: 100% remote opportunities within the USA.
- Career Growth: Significant potential for advancement.
- Work-Life Balance: Flexible environment promoting personal well-being.
- Culture: Collaborative and friendly company atmosphere.
Benefits & Perks
- Financial: 401(k) matching up to 4%.
- Health: Comprehensive Medical, Dental, and Vision insurance.
- Security: Employer-paid Life insurance ($25,000) plus Long/Short Term Disability.
- Time Off: 2 weeks PTO and 10.5 paid holidays.
Job Overview
We are hiring a high-performing Tier 2+ technician who operates well beyond entry-level support. This role supports our Azure and Microsoft 365 environment, virtual infrastructure (VMs and VDI), endpoint management, and identity services.
You should already be a strong systems-minded administrator. This role is for someone who understands how things work under the hood — and is actively pushing into security, not just talking about it.
We operate in a regulated environment supporting healthcare-related functions. Security, compliance, and accountability are part of daily operations, not afterthoughts.
Responsibilities
- Act as an escalation point beyond Tier 1 and own complex incidents end-to-end
- Troubleshoot advanced Windows 11, mobile device, and virtual machine performance issues
- Support Azure infrastructure, including VMs, Development, and virtual desktop environments
- Administer Microsoft 365 (Exchange Online, Teams, SharePoint, licensing)
- Manage Entra ID (user lifecycle, group management, MFA, access control issues)
- Deploy and enforce Intune device policies and compliance standards
- Diagnose and remediate endpoint security posture issues
- Own patch validation, vulnerability remediation, and system hardening
- Document thoroughly and follow structured operational practices
- Maintain strong alignment with HIPAA/HITRUST security controls
Required Experience
- 4–6 years of progressive IT support/systems administration experience
- Proven Tier 2 capability with independent problem-solving
- Hands-on Azure experience (VMs, RBAC, identity concepts)
- Strong Microsoft 365 administration background
- Experience with Intune-managed endpoints
- Experience supporting VDI (Azure Virtual Desktop preferred)
- Demonstrated root-cause troubleshooting ability
Top Skills
Azure,Azure Virtual Desktop,Microsoft 365,Exchange Online,Teams,Sharepoint,Entra Id,Intune,Vdi,Windows 11,Virtual Machines,Rbac,Mfa,Endpoint Management,Mobile Device Management
Similar Jobs
Fintech • Information Technology • Financial Services • App development
Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.
Top Skills:
Sql,Relational Databases,Windows,Linux,Ecns,Exchanges,Trading Network Connectivity And Routing
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Lead design, build, and scale of production ML systems (including supervised, unsupervised, and LLM-based models). Translate prototypes into cloud-native deployments, optimize model performance, implement MLOps practices, and collaborate cross-functionally to integrate AI features while promoting model governance, explainability, and responsible AI.
Top Skills:
Python,Pytorch,Tensorflow,Scikit-Learn,Spark,Airflow,Dbt,Mlops,Llms,Generative Ai,Graph Ml,Embeddings,Rag
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Implementation Engineer will be responsible for onboarding customers to CrowdStrike's IDP products, providing technical support, and managing deployment projects.
Top Skills:
Active DirectoryAWSAzureGpcHypervIamKerberosLdap/SMicrosoft Windows ServersNetworkingNtlmPamSIEMUebaVmware Esxi
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
