The Ticket Services Representative provides customer service by answering ticket sales calls, addressing service issues, and issuing tickets at events.
DEPARTMENT OVERVIEW:
The Boston Red Sox Ticketing team plays an integral role in helping the organization to achieve its financial and customer service goals. This role is typically the first point of contact a fan has with the Red Sox, the Ticket Office sets the tone for their experience at Fenway Park. From selling tickets for games and events to trouble shooting any issues fans may have, the focus is always on providing top-tier customer service for everyone from long-time season ticket holders to patrons visiting the park for the first time.
POSITION OVERVIEW:
This is a part-time position in the Ticket Services Department. Duties will include answering incoming sales calls including individual, group, specialty seating, accessible seating, season tickets, Spring Training tickets as well as tickets for additional events hosted at Fenway Park. This position will also handle ticket related service issues via telephone, email, face-to-face, and mail correspondence.
RESPONSIBILITIES:
- Answer all inbound ticket sales and customer service phone calls for Red Sox home games, Spring Training games at JetBlue Park and other events hosted at Fenway Park.
- Provide service to 10th Man partial plan season ticket holders via phone, email and face-to-face communications.
- Provide day of game customer service via phone and face-to-face at various ticket services windows on game and non-baseball event days.
- Track all customer service issues using CRM software.
- Issue tickets to clients at VIP will-call window on game days.
CHARACTERISTICS / QUALIFICATIONS
- Ability to work flexible hours (~35 hours a week) including nights, weekends, and holidays.
- Excellent communication skills including written, verbal and telephone.
- Prior telemarketing, customer service and/or sales experience is preferred, but not essential.
- Ability to multitask and consistently meet deadlines.
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
Top Skills
Crm Software
Boston Red Sox Boston, Massachusetts, USA Office
4 Jersey St, Boston, MA, United States, 02215
Similar Jobs
.jpg)
Healthtech
The Peer Community Facilitator will connect with under-represented communities, facilitate peer support groups, document outreach efforts, and collaborate with the SERLC team for strategic planning.
Top Skills:
Social Media
Healthtech • Biotech
As a Phlebotomist, you will perform blood collections, data entry, process billing, and maintain patient information. Exceptional customer service is required.
Artificial Intelligence • Computer Vision • Hardware • Robotics • Metaverse
The role involves providing technical support for networking products, resolving customer issues, collaborating with internal teams, and documenting best practices.
Top Skills:
AnsibleBashCumulus LinuxDockerEosEthernetiOSIpJunososKubernetesL2L3Linux Operating SystemsNvidia Ethernet Switching TechnologiesPythonSonicTcpTcpdumpUdpVMwareWiresharkYaml
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
