Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.
Description
Title: Testing Coordinator – Cybersecurity Assessments
Location: Remote
Terms: Full-time
Clearance: Public Trust
Position Description
The Testing Coordinator – Cybersecurity Assessments will support a dynamic and exciting cybersecurity program for the Department of Veterans Affairs (VA).
Responsibilities:
- Monitor and manage incoming and active ServiceNow tickets related to current cybersecurity operations assessments.
- Engage with system owners to coordinate remediation activities, including scheduling required meetings and organizing system tests to validate implemented fixes and ensure compliance with security requirements.
- Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.
- Escalate workflow blockers or inconsistencies to appropriate stakeholders Program Manager.
- Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.
- Collaborate with the team to review SLA compliance reports, backlog risks on a regular cadence.
- Support the development of training materials and user guides as needed.
- Gather, analyze, and compile metrics for inclusion in the weekly deliverable.
- Collect and consolidate statistical data for incorporation into the weekly deliverable.
- Ensure all deliverables are submitted on time and in compliance with contract requirements.
- Stay updated with industry trends and best practices in cybersecurity.
Requirements
- Bachelor’s Degree or higher in Information Technology, Cybersecurity, or a related field – equivalent experience may be considered in lieu of a degree.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and ability to produce high-quality documentation.
- Experience with SLA monitoring, reporting, and issue escalation protocols.
- Ability to work collaboratively with technical teams and subject matter experts.
- Strong organizational and time management skills.
- Experience with creating dashboards within SNOW a plus.
- Strong communication skills, including stakeholder updates and documentation creation.
- Proficiency with documentation tools and software (e.g., Microsoft Office Suite, Adobe Acrobat, document management systems).
- Ability to work collaboratively with technical teams and subject matter experts.
- Strong organizational and time management skills.
- Familiarity with industry standards and best practices in technical writing and documentation.
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Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include:
- Recognized as a Top 20 "Best Place to Work in Virginia"
- Recipient of Department of Labor's HireVets Gold Medallion
- Great Place to Work Certification for five years running
- A Virginia Chamber of Commerce Fantastic 50 company
- A Northern Virginia Technology Council Tech 100 company
- Inc. 5000 list of fastest growing companies for eleven years
- Two-time SBA SBIR Tibbett's Award winner
- Virginia Values Veterans (V3) Certification
We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to
- Traditional and HSA- eligible medical insurance plans w/ Wellness Incentives for employees and family
- 100% employer-paid dental and vision insurance options
- 100% employer-sponsored STD, LTD, and life insurance
- Veterans Cohort
- Gym membership reimbursement
- 401(k) matching
- Dollar-for-dollar 501(c)(3) donation matching
- Flexible-schedules and teleworking options
- Paid holidays and Flexible Paid Time Off
- Adoption Expense Reimbursement
- Paid Parental Leave
- Professional development and career growth opportunities and paid training days
- Employer-sponsored Employee Assistance Program for employee and family
- Team and company-wide events, recognition, and appreciation-- and so much more!
Check out our LinkedIn, Facebook, and Instagram to find out a little more about who we are and if we are the right next step for your career!
Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact [email protected].
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