Territory Manager – Western MA Territory

Why Arbella?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-
led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development
programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
The Territory Manager represents and promotes the Arbella brand and builds strong relationships with our independent agents to grow and retain profitable business. In partnership with Personal and Commercial Lines and others, a Territory Manager develops and executes marketing plans to drive sales, expense, and profitability results aligned with Company objectives.
In this role, the majority of time is spent developing and strengthening agency relationships, conducting strategic agency visits throughout our Western MA territory to discuss progress against goals, appoint new agents, secure book transfers, solicit profitable accounts, promote products and services, and educate agents and their employees on Arbella’s underwriting requirements and the value of selling Arbella.
We are looking for a candidate who resides in the Western MA area for this job opportunity.

Key Responsibilities

• Profit and Production – Develop strategies and tactics that will drive the right business to Arbella in achievement of our business goals.

• Achieve sales production goals and profitability of the book.

• Set strategies for and effectively manage agency business plans, which include new business goals, profitability and marketing strategies, and improvement plans when needed.

• Adhere to established underwriting guidelines and use sound judgment when managing the book of business.

• Plan and Manage Accounts – Maintain overall responsibility for a designated territory in support of the production and profitability goals of the Company.

• Create tactical plans and ensure that internal partners support the direction of the assigned territory.

• Manage performance of territory and proactively adjust plans as required to achieve Company goals and objectives.

• Gather, analyze, and share competitive intelligence and implement plans that have been developed to respond to competitive industry challenges.

• Communication – The Territory Manager is the communication liaison between Arbella and its independent agents.

• Develop and maintain strong relationships with agents, key accounts, and other industry related contacts.

• Provide performance based feedback and coaching to agents on a consistent basis.

• Coordinate communications strategies with internal business partners.

• Ensure effective communication with agents regarding the Company’s plans and achievements.

• Manage, lead, or coordinate field training programs and activities for agents, as needed.

• Deliver call reports and other relevant results and feedback as required. 

Success Factors

• Meet territory productions goals

• Develop opportunities to strengthen relationships and grow business via book transfers, new agency and service center appointments

• Achieve loss ratio targets and contribute to company combined ratio

• Maintain effective communication with agents regarding business development

• Effectively partner with internal business units to achieve territory objectives

Requirements

• Strong relationship building skills

• Drive positive results

• Problem-solving skills

• Interpersonal skills

• PL or CL experience preferred

• Solid work experience in related roles in insurance, open to underwriting background

• Valid driver’s license in good standing - will be required to visit agents weekly in Western MA.

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