Tenant Services Coordinator

At Lincoln Property Company, it’s all about experience. Whether it’s the experience you bring, gain or give, we want your journey to be exceptional.  Lincoln Property Company’s Tenant Engagement Managers are responsible for connecting building tenants to a full suite of curated on-demand services to keep them happy and thriving.  Our engagement program combines behavioral methods, analytics, technology and experienced facilitation to create an experience that can bring about extraordinary experiences for our tenants. Our tenant engagement program is designed as a place for cultivation - of ideas, of relationships and of opportunities.

Guided by our core values of integrity, teamwork and excellence we’ve been engaging vibrant communities for decades. By joining the LPC Tenant Engagement team, you’ll be playing a significant role in our growth, having an opportunity to put your fingerprints on our next phase of scale and tenant impact, giving you the opportunity to apply and grow your expertise.

Job Responsibilities:

• Develop and continuously enhance positive connections with the tenant population to provide a tailored work experience for each person based on their interests, wants and needs.
• Develop and execute tenant appreciation programs and events
• Provide tenants with personal and corporate services to manage their work life integration.  Examples include event tickets, meeting and event planning, time-saving services, health and wellbeing services, etc.
• Market and promote services and events to tenants to increase participation and activation of building amenity spaces and concierge services. Connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management.  Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
• Configure tables, chairs, podiums, microphones, speakers, easels, audio/visual equipment including IT usage, projectors, and projection screens, etc. as needed. This is to include configuration to the lighting system, AV and sound system, for the occupant for event proceedings, both prior to, during and after event to support and restore the same locations to pre-event conditions.
• Cultivate and sustain positive relationships with area restaurant/retailers, etc. in an effort to stay up to date on happenings, restaurant openings, events, etc.

Job Qualifications:

• Proactive salesmanship empowered by relationships
• Exceptional customer service
• Self-motivation and proactivity
• A Bachelor’s degree – Communications, Hospitality or Marketing; or industry related curriculum, with work experience in the meeting planning industry preferred (Hotel, convention center, corporate or association).
• Minimum 1+ year of experience in meeting/event planning in government, corporate, or hotel and convention services.
• Strong written and verbal communications skills. Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.