Temporary Senior Summer Programs Operations Assistant

Job Description:

Description:

The Temporary Senior Summer Programs Operations Assistant will provide high-level operational management and support for all Summer Programs, working closely with and under the supervision of the Associate Director of Summer Programs Operations. This position plays a critical role in ensuring smooth, efficient processes that directly impact the student and family experience throughout the entire yearly cycle.

Key Responsibilities:

• Oversee student and parent account creation and maintenance in the Magnus Health Portal.

• Coordinate with Public Safety and OneCard staff to ensure student IDs are printed and distributed on time.

• Support the issuance of scholarships and the implementation of new audition and placement systems for 1,000+ Aspire: Five-Week students.

• Build and maintain operational reports, scripts, and systems to support outreach initiatives and train additional staff.

• Assist with updating published materials, preparing applications for launch, and evaluating and improving registration systems.

• Partner with the Associate Director to hire, train, and support additional operational staff members.

• Provide direct assistance to families with outstanding requirements (health and safety documents, payments, placement materials, etc.) and manage student check-in processes.

• Attend to the needs of program participants, their parents, Summer Programs faculty, and related staff via phone/email and in person.

• Serve as a key contact for families and students, including in escalated or sensitive situations, assessing needs and resolving issues as they arise.

• Collaborate with the Aspire: Five-Week office staff, Summer Programs staff, program directors, and advising teams to ensure effective program delivery.

• Aid students and families by connecting them with the relevant resources to resolve any issues from check-in to acclimating to their program.

• Coordinate logistics with Dining Hall staff, including ordering catered meals, and communicating student rosters per program.

• Prepare and distribute time-sensitive program materials.

• Other duties as assigned, within the scope of the description.

Additional Details

• Must be available for select evening and weekend work during on-campus programming (June - August).

• Serves as an on-campus Summer Programs representative from April - August and works remotely from September - March.

Required Qualifications: 

• Strong interpersonal customer service skills and experience in dealing with challenging customer interaction situations

• Excellent communication skills

• Creative and flexible problem solving skills

• Strong organizational skills

• High attention to detail

• Computer literacy (specifically Mac OS, Microsoft Suite, spreadsheet management)

• Ability to work weekends and evenings

• Strong sense of initiative and ability to work as a member of a team

• Entry-level working knowledge of college computer systems or equivalent (Colleague, Salesforce, Workday, education industry CRM systems)

• Experience in music education preferred

Hiring Range:

$30.00 - $36.00 per hour; hourly rate dependent on relevant experience and education.

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About Berklee’s Pre-College, Online, and Professional Programs Division

Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K-12 offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*