The ICHRA Implementation Manager oversees onboarding for new employers, manages projects, collaborates across teams, and ensures effective transitions from sales to account management.
Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.
A Little More About The role:
We're looking for a Temporary ICHRA Implementation Manager. The Implementation Manager takes lead to execute onboarding for each new employer that is assigned. The Implementation Manager will ensure the project is kept on-track and experts are brought in for consultation as needed and smooth transitions from sales to account management take place.
This temporary position will start early September and last through December. Pay for this role is $28/hour.
You will:
● Be the subject matter expert during implementation for Gravie's new employers and/or brokers during onboarding.
● Assess the needs of new Gravie employers – you will consult with the Gravie Sales Representative along with the employer and/or broker to gather details of new groups’ needs, wants, desires to achieve a successful onboarding and open enrollment experience.
● Customize a project plan tailored to the tasks necessary for each new employer.
● Gather and coordinate within Gravie internal teams to ensure they are prepared for our new employer and their members.
● Provide education to the employer and/or broker on Gravie's processes and procedures tied to the product they purchased.
● Work closely as needed with the Health Plan Operations, Product, Gravie Care, Marketing, Finance, Compliance, Sales, and Account Management teams to deliver strong support to our employers.
● Serve as a project manager for identified projects, ensuring clear communication and collaboration with the team.
● Demonstrate commitment to our core competencies of being authentic, empathetic, curious, creative and outcome oriented.
You bring:
● Bachelor's degree in business or a related field or at least 1-year previous experience in project management
● Proficiency in Microsoft Office and Adobe working on Mac computers
● A history of strong project management skills
● orientation and a results-driven mindset that will do what it takes to meet an employer's needs.
● Problem solving skills to exceed customer expectations
● Ability to multitask numerous different projects simultaneously.
● Strong written and verbal communication skills.
● Demonstrated success in multi-departmental problem solving.
Extra credit:
● Previous experience with a start-up or high growth organization.
● Previous experience with ICHRA products.
Top Skills
Adobe
MS Office
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