Telemedicine Onboarding & Elevations Specialist

Telemedicine is a highly collaborative and innovative team within a growing area of business at IDEXX. This is a great opportunity for professional development, build relationships, and to expand your knowledge. If you have a passion for veterinary medicine, patient care, and technology, this role is for you!

In the role of Telemedicine Onboarding & Elevation Specialist:

•    You will work with a team of caring, knowledgeable, and fun individuals to provide Telemedicine customers with an exceptional onboarding experience.
•    You will utilize your technical skills to configure systems and/or integrate with IDEXX products and services.
•    You will educate customers on the ideal workflow and industry best practices that will reveal the value of Telemedicine for them and their patients.

What You Need to Succeed

• You have 3 + years of experience in a technical customer support focused environment.

• You possess strong interpersonal skills along with the ability to have an open mind and a willingness to learn.

• You can quickly learn Telemedicine products/services and new business tools.

• You have experience working in a veterinary practice or a solid understanding of how veterinary practices function (including practice workflow, practice roles, and client communication).

• You have a college degree(preferred) or a combination of post high school studies.

Schedule:

• Preferred hours are an 8.5 hour shift between 8:00am & 8:00pm EST. Must be flexible to work weekend and/or holiday shifts.

What you can expect from us:

• Hourly rate of $23/hr + based on experience

• Eligible for annual bonus

• Health / Dental / Vision Benefits Day-One   

• 5% matching 401k   

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 
Let’s pursue what matters together. 

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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