Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.
Job Summary:
We are seeking a skilled and experienced Telecom Client Success Manager to join our team. The successful candidate will be responsible for maintaining a positive relationship with our telecom management and TEM clients and ensuring their satisfaction with our products and services. This role requires an individual who can build and maintain strong relationships with clients, understand their needs, and work closely with internal teams to address any issues that arise.
Responsibilities:
- Act as the primary point of contact for assigned telecom management and TEM clients and establish strong relationships with key stakeholders.
- Monitor client satisfaction levels and proactively address any issues or concerns to ensure their satisfaction with our products and services.
- Work closely with internal teams to address client requests and ensure timely and effective resolution of any issues.
- Analyze client usage and adoption data to identify opportunities for upselling and cross-selling of our products and services.
- Develop and implement client success plans to achieve client satisfaction and revenue growth targets.
- Communicate regularly with clients to provide updates on product/service enhancements and new features.
- Conduct Quarterly Business Review meetings to review performance metrics and discuss opportunities for improvement.
- Collaborate with the sales team to ensure a seamless transition from the sales process to ongoing client success management.
- Track and report on client success metrics, including client satisfaction levels, retention rates, and revenue growth.
- Be the main point of contact for telecom renewal pricing and telecom carrier contract management.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in client success or account management in the telecom industry.
- Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships.
- Strong analytical skills with the ability to interpret and communicate data insights to clients.
- Proven track record of achieving client satisfaction and revenue growth targets.
- Strong project management skills with the ability to manage multiple clients and priorities simultaneously.
- Super Strong knowledge of telecom products and services, including voice, data, and cloud solutions.
- Ability to work collaboratively with cross-functional teams to achieve client success goals.
- Experience with CRM software (MS Dynamics preferred) and data analytics tools.
If you meet the requirements and are passionate about working with clients in the telecom industry, we encourage you to apply for this exciting opportunity.
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