Provide hands-on IT support across Windows, macOS, mobile devices, SaaS applications, conference room technology, and networks. Escalate help desk issues, manage endpoint compliance and patching, maintain documentation, and support hybrid collaboration. Develop lightweight automations, API integrations, AI copilots, and agentic workflows to reduce manual effort and improve productivity for scientific and administrative teams.
Overview
We are seeking a hands-on, versatile Technology Specialist — a true "jack of all trades" combining end-user computing, systems administration, and network support with a forward-looking mandate: helping our scientists and G&A teams work smarter through automation, AI-enabled tooling, and thoughtful use of our technology stack. The ideal candidate is a proactive problem-solver who takes initiative, moves fluidly between a support ticket, a patch cycle, and a workflow-automation experiment in the same day, and is genuinely excited about the potential of AI and agentic tools to reduce toil across the organization.
ResponsibilitiesAutomation & AI-Enabled Tooling
- Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil for scientific and G&A teams.
- Act as a technology advocate and translator between the lab bench and IT — proactively surfacing tools (including AI copilots and agentic workflows) that improve throughput, data quality, or turnaround time.
- Contribute to a culture of automation-first thinking, documenting reusable solutions rather than one-off fixes.
General IT & Help Desk Support
- Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication.
- Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).
- Support conference room A/V, Zoom Rooms, and office technology for smooth hybrid collaboration.
- Maintain and improve IT documentation, knowledge base articles, and self-service resources.
- 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.
- Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).
- Solid fundamentals in Windows and macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
Lead global pharmaceutical and biotechnology client accounts for Tempus diagnostics and CRO offerings. Develop account strategies, exceed revenue goals, build executive and R&D relationships, negotiate complex agreements, identify opportunities across client portfolios, coordinate cross-functional teams, and support precision medicine case studies. Requires deep life sciences sales experience, diagnostic and drug development knowledge, and approximately 30% domestic and international travel.
Top Skills:
AICompanion DiagnosticsMultiomicsSequencing Diagnostics
Fintech • Payments • Software
Leads a team of analytics professionals and owns client and product analytics strategy, dashboards, reporting, metrics governance, and self-service capabilities. Partners with Product, Engineering, Client Success, and account teams to define trustworthy KPIs, improve data quality, translate complex data into actionable insights, and prioritize analytics initiatives. The role combines people leadership with hands-on BI solution design and supports client-facing analytics offerings.
Top Skills:
AmplitudeBigQueryDbtHeapLookerSigmaSQL
Fintech • Payments • Software
Lead strategic payment initiatives from planning through production while coordinating cross-functional teams across Product, Engineering, Treasury, Finance, Network, Compliance, and Operations. Manage project dependencies, operational readiness, incidents, root-cause analysis, performance metrics, partner and bank governance, and network optimization. Provide stakeholder updates, identify risks and blockers, and drive operational excellence across Flywire’s global payment network.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
