Technology Project & Program Manager - Product Owner

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:  

The Technology Project & Program Manager - Product Owner role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid work opportunity (2-days a week), weekends off, and amazing benefits.

If you are a problem-solver who is passionate about ensuring customers are delighted by how products look/feel/work and are looking for a new challenge (as well as an opportunity to make a real difference in how nurse students use our products to become ready for practice), we want to hear from you!

What You'll be Doing:

As the Technology Project & Program Manager, you will help us in our mission to ensure that nurses, nurse educators, and hospital administrators who use our Nursing digital products continue to benefit from the excellent content and workflow functionality offered in our point-of-care and point-of-learning solutions.

This Product Owner will have responsibility for executing the roadmap priorities for key digital offerings in Nursing – Nursing Center and CE Connection. The Product Owner will develop a first-hand, in-depth knowledge of what users of this solution’s value and what helps customers in their workflows, to ensure nurses have what they need to ensure the best education and professional development, which ultimately drives the best patient care.

The Product Owner manages product development for assigned products/platforms and the relationship between those products and WK Technology. While the Product Owner is not expected to make technology decisions or understand the detail of the coding, they must have sufficient understanding of technology issues as well as an in-depth understanding of the value each release brings to customers and how the release will work. The Product Owner reports to the Director of Product Development, Nursing, and will be part of a team of Product Owners working on products across Nursing.

Key Tasks:   

• Coordinating with Product Management on activities (e.g., Lean experiments, competitive/market intelligence, customer insights/analysis) designed to ensure deep understanding of customer needs
• Translating high-level user stories from Product Management into specific technical development items/requests, with clear metrics for success articulated in each requirement
• Bringing strong organizational skills, as well as ruthless prioritization, to how product backlogs are crafted/maintained/grow
• Owning the product development lifecycle/schedule, working with Agile/Scrum teams to plan for, and execute on, sprints and releases that deliver on the Product Manager’s roadmap priorities
• Working with the Agile/Scrum teams to maintain the health/performance of assigned products/platforms, such as compliance with required norms and standards for security, privacy, accessibility, and discoverability, as well as integration with other systems (e.g., electronic health record systems, learning management systems)
• Ensuring that where an assigned product needs to interface with other products or platforms, they partner and closely collaborate with other Product Owners and Technology colleagues to identify opportunities for efficiencies/consistency in development approaches
• Being the “glue” in the product team who acts as a product’s “subject matter expert” for questions and requests for updates (about existing and upcoming features/functionality) from Product Management, Technology, Content, Product Marketing, Sales, Sales Enablement, and Customer Success/Support

You're a Great Fit if You Have/Can:  

• College degree (BA/BS) or equivalent experience
• 1 years’ experience in digital product development (particularly with Agile/Scrum teams) or equivalent experience in working on products/solutions for the nursing practice market
• Strong knowledge of every stage of the product development process from concept to post-launch
• Experience developing and leading the execution of product development
• Demonstrated experience understanding user needs and market trends that are successfully translated into practical plans
• Proven ability to craft workflow and user experience requirements that meet strategic business goals
• Experience with understanding Technology opportunities, constraints, and choices, and ability to articulate associated risks (and possible mitigation plans)
• Ability to prioritize and act as a structured thinker who is able to see “the wood from the trees”
• Strong oral and written communication skills
• Strong project management skills, including ability to develop schedules and oversee work-in-progress for budgeting compliance
• General knowledge of the healthcare/nursing market
• Familiarity with customer contextual inquiry and analysis
• Familiarity with data analytics and dashboard creation
• Certification as either a Scrum Master or Product Owner (e.g., from Scrum Alliance)
• Exposure to simulation/virtual reality products
• Experience in contributing to customer-facing communication plans, creating product demos for stakeholders, triaging/troubleshooting customer escalations (in collaboration with Support personnel)
• Familiarity with backlog software (e.g., Jira, VSO, Trello, Wrike) and team communication applications (Slack, MS Teams, etc.)
• Ability to travel Up to 15% travel required (if not located in Philadelphia or Baltimore office)

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html  

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. 

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. 

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.