Technology Product Support, Aladdin Client Experience, Vice President

About this role

Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients’ investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast paced environment?

If this sounds like you, then join our Aladdin® business! As a member of one of BlackRock’s fastest growing areas you will have the technical and client-facing skills to work on the complete investment lifecycle – using innovative technology to help some of the largest institutions and investors in the world.

In this role, you will:

• Be responsible for the comprehensive oversight and delivery of service, connecting multiple partner teams to deliver a cohesive client experience
• Build strong relationships with clients teams such as Head of Risk, Head of Fixed Income desk, Head of Compliance and Head of Platform management.
• Mobilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver outstanding solutions for our clients to exceed their organization's goals.
• Work with support team representatives to analyze service patterns and themes.
• Oversee ongoing client engagement through regular meetings to review service metrics, prioritize projects and align long term strategy.
• Improve aspects of service by identifying root causes of systemic issues and solving them at scale.

We have:

• The feel of a start-up with the backing of the world’s largest asset manager.
• A diverse environment with professional growth opportunities and a welcoming employee culture.
• Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions.
• A flexible work culture.

You have:

• 10+ years of experience in Financial Services, Technology, Consulting or Buy Side firm with a proficiency across Cash and Position reconciliations, Derivative Operations, Corporate Action processing and other workflows in the Investment Operations space.
• A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows.
• A consultative approach to understanding client needs and a passion for solving problems
• Ability to run multiple priorities.
• Superior interpersonal, communication and presentation skills, conveying complex concepts simply and clearly to clients
• Business fluent in English.

You may have:

• Direct portfolio / risk management, trading, compliance, or operations analyst experience
• Proficiency in working with large sets of data
• A solid understanding of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin

Who are our clients?

Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, powerful risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software

Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients’ investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast paced environment?

If this sounds like you, then join our Aladdin® business! As a member of one of BlackRock’s fastest growing areas you will have the technical and client-facing skills to work on the complete investment lifecycle – using innovative technology to help some of the largest institutions and investors in the world.

In this role, you will:

• Be responsible for the comprehensive oversight and delivery of service, connecting multiple partner teams to deliver a cohesive client experience
• Build strong relationships with clients teams such as Head of Risk, Head of Fixed Income desk, Head of Compliance and Head of Platform management.
• Mobilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver outstanding solutions for our clients to exceed their organization's goals.
• Work with support team representatives to analyze service patterns and themes.
• Oversee ongoing client engagement through regular meetings to review service metrics, prioritize projects and align long term strategy.
• Improve aspects of service by identifying root causes of systemic issues and solving them at scale.

We have:

• The feel of a start-up with the backing of the world’s largest asset manager.
• A diverse environment with professional growth opportunities and a welcoming employee culture.
• Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions.
• A flexible work culture.

You have:

• 10+ years of experience in Financial Services, Technology, Consulting or Buy Side firm with a proficiency across Cash and Position reconciliations, Derivative Operations, Corporate Action processing and other workflows in the Investment Operations space.
• A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows.
• A consultative approach to understanding client needs and a passion for solving problems
• Ability to run multiple priorities.
• Superior interpersonal, communication and presentation skills, conveying complex concepts simply and clearly to clients
• Business fluent in English.

You may have:

• Direct portfolio / risk management, trading, compliance, or operations analyst experience
• Proficiency in working with large sets of data
• A solid understanding of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin
   

Who are our clients?

Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, powerful risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.