Lead technical management of strategic technology partnerships by coordinating cross-functional teams to drive integrations, technical pre-sales, partner training, go-to-market activities, and ongoing success metrics; advocate partner needs to product and evolve partner processes.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.
Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.
We’re looking for a Strategic Partner Success Manager to play a key role on the Technology Partnerships team and help grow the most strategic partnerships in Cloudinary’s ecosystem. This specialized position blends technical pre-sales expertise with post-sales customer success methodologies to ensure partner goals.
This role will manage all technical aspects for existing technology partners and lead a cross-functional team to ensure ongoing success. The Lead Strategic Partner Success Manager will achieve this by collaborating closely with product, engineering, support, sales, marketing, and customer success teams to integrate Cloudinary's systems with other technology services. A key focus is driving sales through successful go-to-market activities.
Responsibilities:
- Lead a cross-functional team of Technical Support, Sales Engineers & Customer Success Managers
- Define & manage end-to-end processes across teams from pre-sales, implementation, launch and on-going success.
- Work closely with Strategic Technology Partner Directors to strategize on partner integrations & success
- Work closely with Product to act as the face of the partner and voice to advocate new features or feedback on existing capabilities
- Assist in Technical pre-sales efforts on targeted prospect sales calls
- Train partner technical pre-sales and customer success teams
- Define key success metrics and go-to-market strategies designed to meet or exceed those metrics on an annual basis
- Develop a deep understanding of Cloudinary’s and technology partner’s platform, service and offerings in order to help structure the most optimal integration and go-to-market offering
- Help define and evolve Cloudinary’s technology partner processes and offering
Requirements:
- 5+ years in managing technology partnerships for a cloud-based service provider
- Ability to build strong relationships with business and technology decision-makers.
- Technically savvy with the ability to successfully relay technical concepts and the business value they provide to audiences of any technical ability.
- Exceptional listener, highly empathetic to partner needs and perspectives.
- BS in Business, Computer Science and/or MBA degree preferred.
#LI-BP1
We have you in mind. As an employee, you will experience many benefits, including:
Awesome technology
Top-talent peers
100% sponsored medical, dental, and vision plans for employees & family
HSA company contribution
Matching 401k program
Robust vacation & wellness policy
Annual development stipend
Catered lunches or a food stipend
Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.
Top Skills
Cloudinary
Image And Video Api
Similar Jobs
Information Technology • Cybersecurity
The Product Marketing Manager at Huntress will focus on positioning, messaging, content creation, sales enablement, and go-to-market strategy for Managed ESPM, requiring collaboration with Product, Marketing, and Sales teams.
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
The Senior Quality Engineer will lead quality initiatives, drive test automation, and ensure high standards throughout the engineering process, collaborating with cross-functional teams and implementing best practices.
Top Skills:
AppiumBuildkiteJavaScriptPlaywrightTypescriptWebdriverio
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
As a Senior Quality Platform Engineer, you will develop and maintain quality infrastructure, improve developer experience, and implement quality engineering practices to ensure scalable, efficient testing workflows.
Top Skills:
AWSAzureCircleCICypressDockerGCPGithub ActionsGitlabJavaJavaScriptJestJunitKubernetesPlaywrightPythonRubyTypescript
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
