Technology Manager

What you’ll be doing:

• Design and build the autonomous system that takes "high risk" signals and triggers coordinated Email, SMS, and Voice outreach at scale.
• Build the backend systems that power our AI concierge—enabling agents to intelligently reach out, engage, and guide members through their care journey.
• Oversee data ingestion and tagging pipelines that process healthcare claims data for ML models.
• Improve our ML models using latest technologies and techniques to increase the relevance of our targeting and outreach.
• You'll lead the development of our agentic AI systems, including: Outbound AI Voice Agents (and Set up payloads and integrations); Multi-channel agents with sophisticated backend orchestration and API composition.
• Build tools and dashboards to monitor, evaluate, and improve agent performance.
• Implement metrics for AI agent success and identify failure modes.
• Evaluate foundation models and understand tradeoffs for specific use cases.
• Manage LLM token budgets, latency, and performance through smart routing and caching.

What you need to have:

• Production ML Experience: 5+ years developing and deploying machine learning algorithms in production environments.
• AI Agent Development: End-to-end experience building AI agents, including prompt engineering, model evaluation, and agentic workflows.
• Backend Engineering: Strong backend architecture skills — you can design scalable systems, not just train models.
• Engineering Management: 2+ years managing diverse technical teams (3-10 people), with a track record of developing and elevating engineers.
• High-Growth Experience: You've worked in fast-paced, high-growth environments where you've had to balance speed and quality.
• Technical Leadership: Comfortable being in the code while also setting technical direction and strategy.
• Cross-Functional Collaboration: Proven ability to work with business leaders, product teams, and growth teams to make technology accessible and understandable.

What we would love to see:

• Healthcare claims data experience or work in regulated industries (fintech, insurtech).
• Light full-stack capabilities for building internal evaluation tools.
• Experience with LLM optimization (token management, caching, model routing).
• Data science algorithm development.
• Experience with agentic frameworks and multi-agent systems.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy;
• To get to know more about our Tech Stack, check here.