Technology Manager- Salesforce- Remote (Anywhere in the U.S.)

The Technology Manager – Salesforce at GuidePoint Security will work on the cutting edge of Information Technology and Information Security.  This position is for a self-driven technology fanatic who consistently tinkers, tweaks, learns and improves. The ideal candidate thrives in a fast-paced, technology-centric environment, enjoys challenges with new technologies (Cloud and Mobile), streamlines traditional operations, manages multiple initiatives and takes pride in enabling process with technology.

Roles and Responsibilities:

• Strategic Development: Formulate and articulate a clear vision and strategy for Salesforce, ensuring alignment with corporate initiatives and objectives.
• System Oversight: Manage the implementation, documentation, customization, and ongoing maintenance of the Salesforce platform to ensure optimal performance and reliability.
• Product Roadmap Management: Curate and uphold adherence to the product roadmap, maximizing the value and efficiency of platforms.
• Technology and Process Innovation: Stay abreast of emerging technologies and business processes to guarantee that platforms remain reliable, scalable, and cutting-edge.
• Technical Proficiency: Maintain an in depth understanding of the systems that support the sales and professional service operations.
• Team Leadership: Direct delivery teams with a focus on maximizing business value, fostering collaboration, and simplifying design processes.
• Stakeholder Communication: Maintain transparent communication with management and stakeholders regarding progress, expectations, and any arising issues.
• Relationship Building: Cultivate strong relationships with key stakeholders to enhance collaboration, drive innovation, and ensure effective communication.
• Team Motivation and Development: Inspire and lead the team, encouraging professional growth and continuous improvement.
• Policy Adherence: Ensure compliance with IT policies and best practices in design, operation, security, and installation.
• Expert Consultation: Seek expert advice from peers, partners, and industry experts when necessary.
• Team Management: Oversee recruitment, development, and retention of the Salesforce team, including vendor management.
• Support and Escalation: Provide after-hours and escalation support as required.
• Additional Responsibilities: Perform other tasks as assigned.

Position Requirements:

• Communication Skills: Demonstrate strong client-facing written and verbal communication skills.
• Process Optimization: Experience in documenting, standardizing, and optimizing business processes, with a focus on sales and professional services.
• Platform Knowledge: Proficiency in Salesforce and the other sales and professional services platforms in that ecosystem such as Certinia.
• Documentation Skills: Ability to read, write, and interpret functional documentation and procedure manuals.
• Project Management: Proven experience in project management and system implementation.
• Technical Proficiency: Familiarity with cloud-based solutions and modern user interface (UI) tools and technologies.
• Self-Motivation: Highly self-motivated and directed, with a strong attention to detail.
• Application Management: Knowledge of managing applications in a secure, structured, and growth-oriented environment.
• International Experience: Experience in implementing and leveraging Salesforce internationally is advantageous.

Educational & Professional Credentials

• Bachelor’s degree in a relevant discipline or equivalent experience
• 7+ years of experience as manager and owner of Salesforce and adjacent technologies setting strategy and roadmap.
• 7+ years of experience managing high functioning teams of 5-20 inclusive of internal and external resources.
• Salesforce certifications are a plus
• 5+ years working with middleware applications to facilitate automation
• Previous sales or professional service experience a plus, but not mandatory

Travel & Office Location

• Approximately 10% out-of-town travel to regional offices and/or data centers
• Work remotely or at the regional office when not traveling