Technology Business Analyst

Job Title: Technology Business Analyst  

Position Objectives: 

Business Analyst who will work directly with Conduent and client team members in gathering and eliciting the requirement documents supporting the payments program. This resource will gather requirements from business owners, document them and support the development and testing teams to deliver a quality product implementing new and enhanced components to support administrative and legislative changes.

Primary Responsibilities:  

• Work under the direction of Business Analyst Lead/Manager for project strategy and skill alignment, and with Product/Project Managers for assigned projects.  

• Serve as SME of the product solution functionality, including related business impacts to operations and back-office groups. 

• Work with both external and internal clients and stakeholders, analyzing requirements against existing product solution functionality to drive out gaps and define new requirements along with related risks based on technical constraints. 

• Make recommendations on how to best utilize product solution functionality to meet business needs. 

• Plan requirements phase activities including but not limited to: identifying and documenting roles and responsibilities; determining tools/techniques to be used for eliciting/modeling requirements; identifying deliverables; developing estimates, timeline and ownership for deliverables; and determining appropriate requirements management techniques. 

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs. 

• Facilitate internal solution discussions and analysis with architects, developers and subject matter experts to establish a holistic functional and technical vision for new features and functionality. 

• Manage requirements artifacts development, including resolving open issues, driving to on-time completion while adhering to inspection and approval processes, ensuring comprehension of and concurrence with solution to be delivered. 

• Present and lead core product functionality demos for external and internal clients and stakeholders. 

• Good understanding on flat files transfer and APIs between interfaces 

Requirements:  

• Bachelor’s degree in IT, engineering or related field. 

• 5 years of experience executing all requirements-related functions of projects from inception through UAT with enterprise software solutions/services. 

• Experience working in a timeline-driven environment, including the ability to deliver high quality work under tight schedules. 

• Ability to work cross-functionally with Product Managers, Account Managers, Project Managers and technical teams. 

• Ability to meet deadlines, work in a fast-paced environment and respond to changing priorities. 

• Driven and self-motivated, learning new technology and domains quickly. 

• Exceptional skill in writing formal documents in English. 

• Experience writing BRDs, user stories, user scenarios, use cases, detailed functional specifications, etc. in natural language according to organizational standards. 

• Experience creating diagrams such as process flows, activity diagrams, etc. 

• Strong oral and written communication skills. 

• Excellent meeting facilitation skills. 

Preferred Qualifications 

• Knowledge of MS Dynamics 

• Knowledge of CRM Domain 

• Knowledge of Visa, MasterCard, or ISO 8583 financial messaging standards. 

• Product BA experience with enterprise software solutions in a services environment. 

• Knowledge on Child Support Enforcement Domain 

Tools and Technologies: 

• Microsoft Outlook, Visio, Word, Excel, PowerPoint. 

• Microsoft ADO. 

• MS Dynamics 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $69,300 - $90,000. 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.