Technology Adoption Advisor

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What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Technology Adoption Advisor to join our growing Solutions Architecture team. 

This role will act as a Key - Advisor of the Customer Experience Operations team and is responsible for leading our Adoption strategy owning the PendoAdopt platform to track usage, understand user behaviors and create in app guidance to support easier usage for customers. This role will partner and collaborate with SMEs across the Illuminate process to gather requirements, prioritize and make recommendations for adoption best practice. The Technology Adoption Advisor will have the opportunity to lead our project to help understand and drive platform ROI, and increase revenue from reduced time spent on our processes

Day to Day You’ll Be:

• Manage the implementation, maintenance, adoption, and support for Pendo technology platform
• Assist and develop use cases, for behavioral tracking and recommended improvements through guides and training.
• Coaching the Operations teams through the solutions capabilities and utilization of technology in line with the strategy and roadmap
• Production of reporting and analysis to support objectives and demonstrate outcomes
• Supporting change management plans for stakeholder alignment, user training, guidance, and documentation
• Partner closely with senior leadership to develop strategic direction for adoption projects and planning such as inclusion of the technology across our techstack

Essential Skills & Experience:

• 5+ years of experience in Salesforce, Sales, Marketing and Operations technology
• Aptitude to rapidly learn and take advantage of new concepts, tools, managed packages and/or related technologies required to meet the needs of the business and/or organization
• Strong knowledge of CRM application development, processes, and best practices
• Highly analytical with reporting experience
• Experience leading discovery sessions, defining business requirements, writing user stories and creating detailed design documentation
• Demonstrated ability to optimally present a point of view and clearly articulate the rationale highlighting deviations from standard and potential risks
• Experience with Agile methodologies such as SCRUM or SAFe.
• Experience with goal setting, performance management and development planning desired
   

Desirable Skills & Experience:

• A team player with a high level of accountability, a proactive approach and ease with change and ambiguity

Impact You'll Make:

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Hybrid

Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
 

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Advisor, Business Operations