Technical Writer

Location: US / Canada remote

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

Role Overview:

As Cresta’s first technical writer, you will spearhead the development of high-quality, user-focused documentation that helps customers and internal teams get the most out of our platform. 

Key Responsibilities:

• Define/refine our technical writing standards and strategy
• Write, edit, and publish end-user documentation in the Help Center - understanding the different end-user personas and tailoring the content accordingly
• Prioritize depth and types of documentation to be published
• Engage with customers and data to understand opportunities to improve documentation
• Collaborate with subject-matter experts, including product managers, engineers, product marketing and customer success and engage with customers and data to understand opportunities to improve documentation

Qualifications:

• Proven experience as a Technical Writer or similar role, preferably in the tech or AI industry, with a focus on enterprise content. Bonus for contact center experience. 
• Strong writing and editing skills, with a keen eye for detail.
• Ability to understand and explain complex AI concepts clearly and concisely to enterprise audiences.
• Experience with documentation tools and content management systems.
• Familiarity with AI technologies, machine learning workflows, and related software development processes in an enterprise context.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Bonus for:
• Coding experience
• Fluency with Zendesk as a content management system
• Experience creating and managing API or developer documentation
• A portfolio of documentation and copywriting samples.

If you are a passionate and experienced Technical Writer and you're excited about working in the contact center space, we would love to hear from you. Apply now and join our dynamic team!

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]