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InterSystems

Technical Writer

Sorry, this job was removed at 02:58 p.m. (EST) on Thursday, Sep 19, 2024
Easy Apply
Hybrid
Boston, MA
Easy Apply
Hybrid
Boston, MA

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The Technical Writers create reusable content to help a variety of audiences easily learn to use InterSystems products. They present complex material to their target audiences. They participate fully in development teams.

The writer performs the following tasks:

  • Takes long-term responsibility for a specific, significant subject area. Attends development project meetings and conveys status to other content creators.
  • Works on product documentation that describes new features and enhancements for each release. Updates and improves existing documentation on an ongoing basis.
  • Researches difficult and unfamiliar technical material from diverse sources. Produces coherent, well-structured documentation that defines use cases and describes how to solve problems associated with them.
  • Collaborates with the online learning, classroom training, and certification groups to maximize reuse for multiple audiences. May participate in the development of other learning materials.
  • Works with stakeholders to determine the appropriate schedule for documentation projects. Sets priorities, triages incoming tasks, and rebalances workloads effectively.
  • Develops in-depth knowledge of various InterSystems features or product areas, and can address a wide range of subjects as required.
  • Works to improve documentation quality, process, productivity, and presentation. Raises documentation and cross-departmental issues, and helps resolve them.

Essential        

  • Demonstrated effectiveness in using a variety of computer systems and software
  • Excellent writing ability
  • Superior interpersonal communication skills and adaptability to different communication styles
  • Thorough understanding of technical terminology and concepts
  • Four or more years of technical writing experience, which may include some technical editing
  • Demonstrated autonomy and self-direction in the workplace
  • Experience in determining and sorting out conflicting priorities
  • The ability to develop structures for complex sets of information
  • Easily able to adapt to new or changing organizational structures
  • Demonstrated experience in learning new concepts and about new technologies

Desirable       

Previous experience with any of the following areas is a plus:

  • Cloud-based computing including microservices architecture, Kubernetes, and SaaS/PaaS
  • Database administration and management
  • Popular programming languages such as Python and Java
  • AI or machine learning
  • FHIR, IHE, or HL7
  • API management
  • SQL
  • Object-oriented programming
  • Security
  • Large enterprise systems or high availability systems
  • InterSystems products

Previous work experience of the following types is also a strong plus:

  • As a developer
  • Writing tutorials or programming examples
  • Developing content for online learning
  • As a technical editor, or with reviews by a technical editor

Education and Training

Required: University degree or equivalent experience

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.

HQ

InterSystems Boston, Massachusetts, USA Office

InterSystems Boston, USA Office

InterSystems’ Boston headquarters at One Congress offer world-class amenities, seamless transit access, and a vibrant downtown setting—steps from Quincy Market, Faneuil Hall, and the North End—providing an inspiring hub for innovation and growth.

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

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