Create and manage documentation for telecom equipment integration, collaborating with teams, ensuring clarity for technical and non-technical audiences.
Project Overview
We are seeking a seasoned technical writer to operationalize a documentation suite that supports customer adoption of wireless telecommunications equipment. This role involves building detailed, self-serve technical resources that enable customers to understand and seamlessly integrate hardware products into complex network environments. This is a foundational documentation project: the writer will structure, author, and unify a comprehensive portfolio of support materials, ranging from installation manuals to technical specifications and troubleshooting/FAQ content.
Scope and Duration- Contract Length: 3 months
- Commitment: 20 hours/week
- Audit existing documentation to identify gaps, inconsistencies, and opportunities for consolidation or improvement.
- Collaborate with cross-functional teams, including sales, engineering, product, operations, and customer success, to extract accurate, relevant technical information and to understand the intended audience for collateral.
- Develop core customer-facing documents such as:
- Installation guides
- User manuals
- Technical specifications
- Troubleshooting documentation
- Integration overviews (e.g., cabling, network compatibility)
- Product datasheets and supporting one-pagers
- Create a scalable, coherent information architecture that supports intuitive navigation and discoverability.
- Collaborate with marketing to standardize technical language, visuals, and formatting across all documentation.
- Translate highly complex concepts related to hardware, software, firmware, and networking into accessible language for a range of audiences.
- Collaborate closely with internal teams to validate documentation and iterate as needed.
- 5+ years as a technical writer, ideally in telecom, networking, or hardware environments.
- Proven ability to independently produce high-quality, structured documentation for highly technical products.
- Experience writing for both technical implementers and broader customer-facing audiences.
- Free space optics or wireless transmission technologies
- Networking infrastructure, middle-mile architecture, and telecom protocols
- Leading content creation from scratch, including interviewing subject matter experts and clarifying ambiguous requirements
- Background in engineering or technical deployment roles
- Experience working with early-stage startups or technology spin-outs
- Familiarity with telecom customer onboarding, installation fieldwork, or B2B infrastructure support models
Our client is a pioneering company developing next-generation free space optics technology to revolutionize wireless internet infrastructure. Their laser-based data transmission hardware offers a powerful alternative to traditional radio-based internet connectivity. Serving both global telecom giants and regional network operators, their mission is to deliver scalable, high-speed infrastructure faster and more efficiently than ever before.
Top Skills
B2B Infrastructure
Installation Manuals
Integration Guides
Network Environments
Product Datasheets
Technical Documentation
Troubleshooting Documentation
Wireless Telecommunications Equipment
Similar Jobs
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
The role involves leading product teams to drive the vision for infrastructure products, aligning cross-functional efforts, and ensuring effective platform investments.
Top Skills:
Ci/CdCloud InfrastructureDeveloper Tooling
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Lead a team of analysts to optimize casino lobby experiences using data analytics, collaborating across departments to enhance user engagement.
Top Skills:
Business AnalyticsComputer ScienceEngineeringMathematicsStatistics
Aerospace • Hardware • Internet of Things • Robotics • Wearables • App development • Automation
Oversee Sales Engineering team, optimizing processes for technical support and sales success, while mentoring and managing international teams.
Top Skills:
Crm ToolsEmbedded SystemsHubspotNetworkingRf TechnologiesWireless Technologies
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
