The Technical Writer Intern will support product content creation, collaborating with teams to document product features and improve technical documentation while managing multiple projects.
Available Locations: Austin, Lisbon
About the Role
Cloudflare is looking for technical writing interns currently pursuing a degree to join the Product Content Experience (PCX) team and support product content creation. As a tech writing intern, you will partner with engineers, product managers, customer-facing teams, and other PCX writers to develop and improve content. You will be the first to explain new products and features, impacting and influencing the content experience of a product used by millions of people daily. You will work alongside and learn from a team recently recognized for delivering the Best Unified Enterprise Dev Portal at the 2025 DevPortal Awards. If you are excited to work with an audience ranging from Wordpress bloggers to development teams at Fortune 100 companies, come help us make the Internet better!
Responsibilities
About the Role
Cloudflare is looking for technical writing interns currently pursuing a degree to join the Product Content Experience (PCX) team and support product content creation. As a tech writing intern, you will partner with engineers, product managers, customer-facing teams, and other PCX writers to develop and improve content. You will be the first to explain new products and features, impacting and influencing the content experience of a product used by millions of people daily. You will work alongside and learn from a team recently recognized for delivering the Best Unified Enterprise Dev Portal at the 2025 DevPortal Awards. If you are excited to work with an audience ranging from Wordpress bloggers to development teams at Fortune 100 companies, come help us make the Internet better!
Responsibilities
- Create and edit product documentation according to company guidelines, varying from support content to product and developer documentation.
- Collaborate with content experts and project managers to distill complex, broad concepts about products into usable and accurate documentation.
- Work closely with a variety of product, engineering, and customer-facing teams to document how to use new product features to both technical and non-technical users.
- Work independently and manage multiple simultaneous projects.
- Own, create, and help manage all product and support content.
- Currently pursuing a degree in English, Technical Communication, or another major with a writing-intensive component and/or a technology emphasis
- Strong verbal, written, and interpersonal communication skills - must provide samples of excellent writing skills
- Samples should be 500-1,000 words in length, and at least one sample should be a technical procedure
- Coursework or original content is totally fine
- Interest in technical subject matter and a career in technical writing
- Knack for conducting research, asking questions, and getting into the details
- Experience writing for technical or general audiences; for example, writing for a student newspaper or creating content for your school's IT help desk
- Experience with multimedia and graphic design
- Familiarity with databases, HTML, Markdown, CSS, and JSON
- Familiarity with JavaScript, Python, Git, Mercurial, or other modern programming languages and frameworks
Top Skills
CSS
Git
HTML
JavaScript
JSON
Markdown
Mercurial
Python
Cloudflare Boston, Massachusetts, USA Office
Boston, MA, United States
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