Technical Writer III - Product Docs (Remote, CAN)

About the Role:

As a Technical Writer III, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, and UX designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.

What You’ll Do:

• Produce high-quality documentation—new features, release notes, API docs, and more—to guide and educate customers.

• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.

• Contribute to our writing team’s standards, processes, and best practices.

• Build strong, cross-functional partnerships with designers, developers, and product managers.

• Advise and assist other writers, and participate in collaborative content reviews.

• Advocate for the customer in all aspects of your job.

• Help define our team’s strategy and vision while also independently managing your own projects.

What You’ll Need:

• Solid understanding of cloud computing and/or cloud security, including cloud-native technologies, such as containerization, orchestration, and serverless computing. 

• Experience and/or understanding of DITA/XML and structured authoring.

• Experience using a technical authoring tool, preferably OxygenXML Editor.

• Demonstrated understanding of topic-based authoring and reusable information architecture.

• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.

• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.

• Dedicated user-centric approach to focus on what the customer needs, not what the system does.

• Experience exploring a customer’s problem space and addressing their needs through documentation.

• Exceptional audience analysis, written and verbal communication, and problem solving.

• Strong grasp of user experience fundamentals.

• Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.

Bonus Points:

• Experience writing deployment and integration documentation for technical audiences.

• Experience working with or writing for Kubernetes and Docker.

• Knowledge of and experience writing for the cybersecurity industry is strongly preferred.

• Experience using a Component Content Management System (CCMS).

• Passion for and track record of seizing opportunities for improvement at every turn.

#LI-IL1

#LI-DG1

#LI-Remote

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $100,000 - $175,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.