Technical Writer II

🤝 Key Responsibilities:

• Develop and Maintain Documentation: Create, update, and manage user guides, release notes, and other technical documentation to support SpryPoint’s product offerings.
• Release Notes Management: Ensure release notes are accurate, clear, and completed on time for every sprint, consistently meeting the bi-weekly deadlines.
• Collaborate with Teams: Work closely with product managers, developers, and customer support teams to gather information and understand the intricacies of our products.
• Translate Technical Information: Convert complex technical concepts into easy-to-understand content for end-users with varying levels of technical expertise.
• Ensure Accuracy and Consistency: Ensure that all documentation is accurate, up-to-date, and consistent with SpryPoint’s style and branding guidelines.
• Review and Edit Content: Review and edit documentation created by other team members to ensure clarity, accuracy, and adherence to the company’s standards.
• Maintain Documentation Standards: Establish and maintain templates, guidelines, and best practices for technical documentation.
• User Feedback Integration: Collect and incorporate feedback from users and stakeholders to continuously improve documentation quality and relevance.

🎯 Qualifications:

• Experience: 2-5 years of experience as a Technical Writer, preferably in a software or technology-related environment. Experience with Customer Information Systems, Work and Asset Management, or Customer Self-Serve applications would be beneficial. Experience in the Utilities Industry is helpful, but not required. 
• Technical Proficiency: Strong understanding of software development processes and ability to comprehend technical concepts quickly.
• Writing Skills: Excellent writing, editing, and proofreading skills with a keen attention to detail.
• Tools: Proficiency with documentation tools such as GoogleDocs, Snagit, Microsoft Word, or similar software.
• Communication: Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams.
• Education: Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field is desirable; however, equivalent real-world experience with technical writing for a software company is also welcome. 
• Problem-Solving: Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

⭐ Preferred Qualifications:

• Experience with Agile Methodology: Familiarity with Agile development practices and experience in writing documentation in an Agile environment.
• Graphic Design Skills: Basic knowledge of graphic design tools to create visuals or diagrams that enhance documentation would be nice to have.