CareerSwift Jobs

Technical Support Specialist, Tier 1

CareerSwift

Technical Support Specialist, Tier 1

Posted Yesterday

Remote

Hiring Remotely in United States

20-27 Hourly

Junior

Remote

Hiring Remotely in United States

20-27 Hourly

Junior

Provide first-line technical support via chat, email, and phone. Triage, troubleshoot, and resolve common issues, document solutions, escalate complex problems, maintain support documentation, and meet response and resolution targets while communicating clearly to non-technical users.

The summary above was generated by AI

ABOUT THE ROLE

You will support users through chat, email, and phone, troubleshoot common technical issues, and escalate more complex problems when needed. The role is ideal for someone who enjoys problem-solving and can explain technical information clearly.

WHAT YOU WILL DO

Handle first-line technical support requests
Troubleshoot and resolve common technical issues
Escalate complex issues with clear documentation
Record solutions and update support documentation
Meet established response and resolution targets
Explain technical issues clearly to non-technical users

WHAT WE ARE LOOKING FOR

1+ year of technical support experience
Good troubleshooting and problem-solving skills
Experience with a ticketing or support system
Clear communication and customer-focused approach
Comfortable working independently in a remote environment
Reliable internet connection and suitable workspace
Legally authorized to work in the United States

NICE TO HAVE

SaaS or software support experience
Basic networking knowledge
CompTIA A+ or similar certification

COMPENSATION

$20–$27 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

HIRING PROCESS

Application review → Initial conversation → Interview → Offer

Location: Remote

Similar Jobs

CSC

Tax Research & QA Intern

14 Minutes Ago

Remote or Hybrid

Internship

Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy

Remote internship supporting tax research, testing, and documentation. Duties include researching tax form changes, interpreting tax code updates, writing requirements for programmers, designing and executing test cases, validating tax calculations, and contributing to release notes and customer guidance while learning tax software and tools.

Top Skills: Ai-Assisted ToolsExcelMS OfficeTax Research ApplicationsTax Software

GitLab

Senior Team Member Relations Partner

15 Minutes Ago

Easy Apply

Remote

United States

Easy Apply

105K-176K Annually

Senior level

105K-176K Annually

Senior level

Cloud • Security • Software • Cybersecurity • Automation

Lead and conduct sensitive workplace investigations, advise leaders on complex team member relations and performance management, partner with Legal and People Business Partners, develop and revise policies, analyze case trends, and support proactive programs to reduce risk and improve team member experience across a global, distributed organization.

SailPoint

Customer Success Manager

20 Minutes Ago

Remote or Hybrid

United States

60K-101K Annually

Junior

60K-101K Annually

Junior

Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy

Manage assigned accounts to ensure client satisfaction and adoption of SailPoint products. Act as customer advocate and consultant, provide coaching on IdentityIQ and identity management best practices, monitor account health, identify expansion opportunities, report status to leadership, and drive contract renewals.

Top Skills: IdentityiqSailpoint

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories