Fingerprint empowers developers to stop online fraud at the source.
We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub).
We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.
Overview
In this role, you’ll be the first line of support for our customers, helping them get the most out of our products by resolving technical issues and answering questions quickly and effectively. You’ll work closely with our Customer Success, Product, and Engineering teams to ensure customers have a positive experience and can use Fingerprint’s tools with confidence.
- Customer Support: Respond to customer inquiries via email or chat, troubleshoot common product or integration issues, and provide clear, accurate solutions.
- Issue Resolution: Investigate and diagnose reported bugs or problems, escalating to Engineering when needed and following up to ensure resolution.
- Documentation: Maintain and update support articles, FAQs, and internal troubleshooting guides to make it easier for customers (and teammates) to find answers.
- Customer Education: Help customers understand how to use key features and integrations, sharing best practices and basic configuration tips.
- Collaboration: Partner with Customer Success and Product teams to flag recurring issues, report feature requests, and improve the overall customer experience.
- Feedback Loop: Collect feedback from customers and communicate trends or common pain points to internal teams.
- Located in India
- Experience: 1–3 years of experience in customer or technical support, ideally for a SaaS product or web-based platform.
- Technical Skills:
- Basic understanding of JavaScript, APIs, and web technologies.
- Familiarity with troubleshooting using developer tools or basic SQL queries is a plus.
- Communication: Strong written and verbal communication skills, with the ability to explain technical details simply.
- Problem-Solving: Patient, curious, and persistent when identifying and resolving issues.
- Customer Focus: Empathetic, service-oriented approach to helping users succeed.
- Teamwork: Comfortable collaborating with cross-functional teams in a fast-paced, dynamic environment.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.
Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.
Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.
We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.
If you are applying as a resident of California, please read our CCPA notice here
If you are applying as a resident of the EU, please read our GDPR notice here
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