Technical Support Specialist 24/7

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.

We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.

AutoStore – moving things forward.

The Technical Support Specialist plays a vital role in maintaining AutoStore's reputation for excellence by providing world-class support to our global client portfolio. As part of our dynamic technical support team, you will serve as a crucial link between our innovative technology solutions and our valued partners and customers. This position combines technical expertise with customer service excellence to deliver responsive, solution-oriented support across all time zones.

This role is scheduled over our third shift, which is Monday - Friday 12:00 AM - 9:00 AM.

• Develop deep technical expertise in AutoStore's technology solutions. Use this knowledge to understand, break down and solve complex issues including incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases.

• Work to foster trusted relationships with partners and key stakeholders through rapid communication, timely updates on open cases, and communicating in a way that empowers our partners and customers.  

• Attend and actively participate in weekly meetings to stay updated and contribute insights

• Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery

• Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues

• Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Specialist Rulebook

• Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department

• 1+ year of experience providing technical support to physical products deadline driven environment with customer contact

• Hands-on experience working with mechanical or electrical systems

• Must have strong attention to detail, a desire to learn about our solutions at a deep level, and excellent communication skills

• Willingness to work a rotational shift with regular weekend shifts 

AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.  

•  Comprehensive Medical, Dental, and Vision plans 

• Health Savings Account (HSA) with a company contribution 

• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents 

• Retirement 401(k) plan with employer match and discretionary profit sharing contribution 

• Educational assistance and professional development programs including mentorship/coaching programs with external industry leaders 

• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more! 

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. 

Recruitment Agencies 

AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.