Network Operations Centre (NOC), Junior

The Shift4 Network Operations Centre is responsible for monitoring our payments processing systems, to ensure our company mission of uptime all the time is achieved. We also deliver 24/7/365 technical support to all our customers – to do this, we operate using a day, day, off, off, night, night, rest, rest shift pattern and an on-call (emergency) roster.

 Responsibilities will include:

•  Monitor our systems, to ensure that our payments platform always remains stable and operational.
• Troubleshoot any issues to understand the root cause and identify solutions.
• Escalate any internal system faults to the Level 2 support or Shift4 system owners.
• Work with our clients to resolve any problems on customers’ side.
• Accurately log and update all activities and actions within the company CRM (Client Relationship Management) system.
• Assist our customers via email, chat, or call, with any reported technical difficulties with their payments processing activities.
• Conduct a full handover at the end of each shift to make sure operational continuity is maintained.

The ideal candidate will bring:

• Have a basic understanding of technology or have the desire to learn.
• Be able to analyse data to identify trends or spot issues.
• Having previous customer handling experience will be considered as an asset.
• Have good interpersonal skills for building relationships with colleagues at all levels.
• Take ownership and responsibility for all required duties.
• Display calmness under pressure and can react quickly and efficiently.
• Be flexible and able to work with minimal supervision.
• Familiarity with Kibana will be considered advantageous.
• Possess excellent written & oral English.
• Be computer literate; experience in Ms Excel will be considered as an asset.

Compensation:

Shift4 applies a structured, market-informed approach to compensation. 

Salary ranges are developed based on objective, gender-neutral criteria, such as internal job levels, scope of responsibilities, and external market data. The range listed for this position reflects the expected hiring range for qualified candidates and corresponds to the level and requirements of the role.

Actual compensation may vary depending on various factors, such as experience, skills, qualifications, work location, and market conditions. Shift4’s compensation structures are subject to periodic review and ongoing alignment across regions. Additional components such as variable remuneration or other benefits may also apply based on eligibility and role type.

Salary Range: € 20,000 - € 22,000

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