Provide advanced technical support for Omny platform users, focusing on data access and API issues, with responsibilities including troubleshooting, log analysis, and documentation.
Description: Provides advanced technical troubleshooting for Omny platform users, specifically focusing on data access and API issues.
Responsibilities:
Investigate and resolve escalated tickets regarding data discrepancies or platform bugs.
Perform SQL log analysis to identify the root cause of service interruptions.
Draft and maintain technical documentation and FAQs for the Help Center.
Collaborate with DevOps to communicate resolution timelines to affected clients.
Top Skills
APIs
SQL
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
The Sales Engineer will deliver technical presentations, gather customer requirements, lead product evaluations, and develop evaluation plans to meet customer needs in cybersecurity.
Top Skills:
DnsFirewallsTcp/IpVpn
Cloud • Information Technology • Security • Software • Cybersecurity
The Senior Sales Engineer will deliver technical product presentations, gather customer requirements, lead product evaluations, and design test plans while maintaining a customer-obsessed focus in all interactions.
Top Skills:
DnsFirewallsRoutingTcp/IpVpn
Cloud • Healthtech • Professional Services • Software • Pharmaceutical
The Senior Portfolio Lead will oversee data management services for clients, ensuring quality deliverables, strategic oversight, and optimal clinical data flows, while leading cross-functional teams and managing complex client relationships.
Top Skills:
21 Cfr Part 11Clinical Data AnalyticsData ManagementIch/Gcp Guidelines
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
