With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
The Technical Support Engineer independently resolves most internal support issues and contributes to improvements in tools, processes, and documentation. This role requires strong troubleshooting ability, solid technical understanding of enterprise systems, and consistent collaboration with peers and cross-functional partners.
Core Responsibilities
- Resolve escalated support tickets with minimal oversight.
- Troubleshoot endpoint security tools, VPN configurations, authentication issues, and network connectivity.
- Support deployment and configuration of corporate laptops, mobile devices, and SaaS environments. Contribute to SOP development and improvements to service delivery workflows.
- Provide training or mentoring to IC1 team members.
- Participate in on-call rotations or incident response activities as needed.
Technical Competencies
- Strong understanding of SaaS administration fundamentals (productivity tools, identity management, support ticketing, physical security systems, etc.).
- Strong understanding of corporate networking (hardware installation, Wi-Fi management, VPN-based connectivity, etc.).
Professional Competencies
- Demonstrated ownership of issues through resolution.
- Effective communication with technical and non-technical stakeholders.
- Time-management skills for competing priorities.
Typical Experience & Qualifications
- 2–4+ years in enterprise IT support or similar.
The base salary range for this full-time position is $69,500-$97,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Top Skills
Recorded Future Somerville, Massachusetts, USA Office
363 Highland Avenue,, Somerville, MA, United States, 2144
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