The Technical Support Engineer provides application support, executes Azure DevOps deployments, troubleshoots issues, and ensures 24/7 operational service availability.
Job Summary:
We are seeking a Technical Support Engineer – Hosting Operations to support application installations, upgrades, and ongoing maintenance across hosted environments. This role is responsible for executing deployments through Azure DevOps (ADO) release pipelines, troubleshooting technical issues, contributing to automation initiatives, and providing 24×7 production support to ensure high service availability and customer satisfaction.This position requires strong technical troubleshooting skills, experience with release management, and the ability to collaborate across DevOps, Infrastructure, CAT, and Dev Support teams.
Job Description:
Key Responsibilities
Application Installation & Upgrades
- Perform application installations, upgrades, and configuration across Customer test and production environments.
- Execute deployment activities using Azure DevOps release pipelines.
- Follow change management processes to ensure safe and reliable releases.
- Validate deployments and coordinate with the cross-functional teams.
Release & Deployment Support
- Monitor and manage CI/CD pipelines to ensure successful releases.
- Troubleshoot deployment failures and environment-related issues.
- Maintain deployment documentation, runbooks, and standard operating procedures.
- Collaborate with DevOps teams to improve deployment reliability.
Technical Support (24×7 Operations)
- Provide L2/L3 technical support for hosted applications and infrastructure.
- Participate in on-call rotations for incident response and resolution.
- Investigate production issues, perform root cause analysis, and recommend preventive actions.
- Ensure adherence to SLA commitments and incident management processes.
Collaboration & Communication
- Work closely with cross-functional teams including Infrastructure, DevOps, , and Product Engineering.
- Provide timely updates during incidents, maintenance windows, and releases.
- Document known issues, resolutions, and best practices.
Required Qualifications
- 3+ years of experience in technical support, hosting operations, or application support roles.
- Experience deploying and supporting enterprise applications.
- Strong troubleshooting skills across application, server, and networking layers.
- Familiarity with Windows/Linux server environments.
- Understanding of change management and release processes.
- Willingness to work in a 24×7 support model, including on-call rotations.
Preferred Qualifications
- Experience with scripting/automation (PowerShell, Bash, Python, etc.).
- Familiarity with cloud platforms (Azure).
- Knowledge of monitoring and alerting tools.
- Experience supporting database-driven applications (Oracle/SQL Server).
- ITIL certification or familiarity with ITIL practices.
Worker Type:
RegularNumber of Openings Available:
1Top Skills
Azure Devops
Bash
Linux
Oracle
Powershell
Python
SQL Server
Windows
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead end-to-end Order-to-Cash (O2C) transformation projects, remove operational bottlenecks, benchmark performance, analyze core metrics, and deliver scalable billing and collections process improvements.
Top Skills:
Salesforce,Stripe,Netsuite,Vertex,Collections Tooling
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead escalation point for complex hardware, firmware, and AI-edge camera issues. Perform end-to-end debugging, analyze telemetry, drive post-mortems, define launch validation and runbooks, lead on-site investigations and beta deployments, and coach support engineers.
Top Skills:
Multimeter,Oscilloscope,Power Supply,Can Analyzers,Lin Analyzers,Python,Sql,Tableau,Firmware,Ai/Ml Pipelines
Cloud • Security • Software • Cybersecurity • Automation
Administer and optimize the Ironclad CLM platform, design end-to-end contract workflows, manage integrations with Salesforce/Zuora/DocuSign/NetSuite, leverage Ironclad AI to improve reviews, build reporting/dashboards, lead small projects, and ensure SOX-compliant change management and reliable production operations.
Top Skills:
Ironclad,Docusign,Docusign Clm,Salesforce,Zuora Cpq,Netsuite,Apis,Middleware,Ironclad Ai,Ai Assist,Ai Playbooks,Smart Import,Clause Detection,Sox,Itgc
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
