Provides technical support for robotics customers and key accounts, coordinating inquiries, resolving technical challenges, investigating complaints, and managing information flow. Plans resources, trains customers and internal Field Service Engineers, and leads Technical Support projects within the field organization. Requires an engineering degree or equivalent BSc, three years of similar experience, and a driver license.
True to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.The Business Unit Robotics develops, produces and distributes pipetting robots for the automation of liquid handling processes for a wide range of customers from the pharmaceutical and food industry, all the way to cell and DNA research.
How you can make a difference:
- Take responsibility for specific customers and key accounts
- Respond to and coordinate centrally received customer e-mails and calls in following company standards
- Perform independent time and resource planning within responsible area
- Ensure competent resolution of technical challenges
- Manage the effective flow of information both externally and internally
- Investigate and independently assess customer complaints in an economic and sustainable manner and ensure timely, customer-oriented and technically sound feedback to customers
- Support coaching and training of internal Field Service Engineers and provide user trainings at the customer's site
- Lead projects and supervise Technical Support projects within field organization
That’s what you bring along:
- Engineering Degree (Mechanical, Electricity, Electronical, Biomedical ...) or BSc in similar branch
- 3 years of experience in similar role
- Driver license
Learn more about career opportunities at Hamilton at jobs.hamilton.ch.
Do you share our values and feel at home in a cooperative and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button. If you have any questions, please contact us at [email protected] with the following details:
Applications by post or e-mail can unfortunately not be considered.
Hamilton Company Boston, Massachusetts, USA Office
Boston, MA, United States
Similar Jobs
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead end-to-end OSS/BSS enterprise architecture for large, multi-country transformation programs across hybrid-cloud and on-premises environments. Define integration designs, governance standards, reusable architecture patterns, and strategic bid solutions. Engage senior customer and technology leaders, assess delivery risks, oversee architecture across active programs, and mentor architects. The role requires extensive telecommunications and IT architecture experience, strong integration expertise, TOGAF or equivalent certification, industry standardization experience, and comfort with global travel.
Top Skills:
Hybrid CloudOn-Premises EnvironmentsOss/BssTm ForumTogaf
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Provide customer support for business travel through chat, calls, and email. Handle air, rail, hotel, car, and other travel bookings; resolve urgent issues; guide users on Navan self-service tools; meet SLAs and performance metrics; maintain supplier and destination knowledge; follow policies; and provide feedback to internal product and operations teams.
Top Skills:
AmadeusGalileoGmailNavan PlatformSabreSalesforceSlackZendesk
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
Develop advocacy content and demos for service management, DevOps, observability, incident response, and operational automation. Act as a subject matter expert, partner with engineering teams, engage open-source communities, deliver talks and workshops, create documentation and media, develop integrations, and provide product feedback. Requires production systems experience, incident response expertise, programming or scripting skills, cloud and container familiarity, and at least two years of technical storytelling experience.
Top Skills:
APIsBashContainersCortexDatadogGoIaas Cloud ServicesIncident.IoJira Cloud PlatformJira Service ManagementNode.jsOpsgeniePagerdutyPythonRootlyServicenow
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
