Technical Support Engineer 2

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports on design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature.

What will you do
• Technically educated to degree level with a minimum of 4-5 years’ experience in this or a similar capacity.
• Highly computer literate with excellent and demonstrable knowledge of technologies applicable to the area of product coverage (Dependable, confident, tenacious) but also able to follow the chain of command and adhere to established practices and policies.
• Excellent interpersonal skills and the ability to communicate clearly at all levels.
• Bright and enthusiastic with an outgoing personality.
• Excellent oral and written communication skills with an ability to influence others and gain acceptance for your ideas, sometimes in sensitive situations.
• Ability to remain calm, have a flexible attitude, and to work with minimum supervision.
• Able to prioritize tasks and manage time effectively.
• Predisposition to innovative thinking.
• Natural inclination to champion customer needs and willingness to advocate on the customer’s behalf to other groups and departments.
• Ability to work flexible hours on a rotational basis to provide 24x7 support coverage.

What you need to succeed
• 2-3 years demonstrated professional experience in a technical role.
• Superior account management and customer relationship skills.
• Deep understanding of Windows operating systems. Mac OS knowledge is desired.
• An in-depth understanding of product installation will be preferred
• Independent, self-motivated work and learning style, focused on staying current with emerging technologies.
• Excellent English written and oral communication skills are a must.

• Knowledge of Adobe product troubleshooting is desirable.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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