Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.
What Is The Opportunity?
We’re seeking a skilled technical independent contractor to provide ongoing support for our AWS-based technology platform. This role combines proactive technical troubleshooting with on-call availability to ensure our systems run smoothly and our Client Success teams have the technical backup they need.
What You’ll Do
- Build and maintain working knowledge of our AWS-based technology platform
- Coordinate with Client Success teams to troubleshoot technical issues
- Collaborate with Product Management and Engineering teams to resolve product-level problems
- Write and maintain technical playbooks and documentation
- Prepare detailed incident reports and post-mortems
- Provide on-call support with defined response time commitments
- Scale availability during release schedule spikes
Required Technical Skills
- AWS services: S3, DynamoDB, CloudWatch, Lambda, ECS, and EC2
- Monitoring & Logging: Datadog for log analysis and troubleshooting
- Systems: Linux administrators and bash scripting
- Database: SQL query writing and optimization
Who You Are
- Self-motivated and proactive in identifying and proposing solutions to moderately complex application and infrastructure problems
- Skilled troubleshooter capable of independently resolving issues across multiple domains
- Effective communicator who bridges support, development and operations teams
- Ability to explain technical concepts form engineers to management
- Excellent written communication skills for documentation and incident reporting
- 5+ years of AWS infrastructure experience
Hard Requirements
- U.S. Citizen in possession of, or eligible to qualify for, a Public Trust clearance
- Flexible availability with ability to scale up during release periods
- Reliable on-call responsiveness:
- Critical issues: 2-hour response time
- High priority: 4-hour response time
- Standard: Next business day
Work Schedule
- Remote work
- Around 20 hours per month (core commitment)
- Additional 40 hours in the first month for training
- On-call availability during core business hours
- May require hours above 20 for spike periods requiring higher engagement
Top Skills
AWS
Bash Scripting
Cloudwatch
Datadog
DynamoDB
Ec2
Ecs
Lambda
Linux
S3
SQL
Similar Jobs at Nisos
Professional Services • Security • Software • Consulting • Cybersecurity • Generative AI • Data Privacy
The Enterprise Account Executive at Nisos is responsible for acquiring new clients, managing sales cycles, and developing strategic sales plans for managed intelligence services.
Top Skills:
Salesforce
Professional Services • Security • Software • Consulting • Cybersecurity • Generative AI • Data Privacy
This role requires managing and optimizing the GTM technology stack, mainly Salesforce, while supporting Sales, Client Success, and Marketing teams. Responsibilities include user management, troubleshooting, reporting, and system integration for efficiency and data integrity.
Top Skills:
ChurnzeroGoogle SuiteHubspotIroncladmacOSSalesforce
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
