Provide Tier-2 technical support for mortgage services: troubleshoot web and networking issues, analyze SQL and error logs, manage service connections and XML mappings, communicate with stakeholders, prioritize incidents, and promote security and quality.
Technical Support Analyst (Mortgage Services)
Job Description
- Advanced troubleshooting skills, detail oriented, quick learner
- Deep knowledge of web technologies
- SQL, Error Logs, Service Connections, Azure, DNS / Networking, XML mapping, etc.
- Strong communication skills
- Ability to multi-task and dynamically prioritize issues
- Passionate about security and risk mitigation
- Focus on quality and efficiency
- 2+ years in prior technical support role preferred
- Mortgage Knowledge recommended but not imperative
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
