Technical Success Manager (NAMER Adoption)

Position Overview 

We are looking for Construction industry professionals who are passionate about driving digital transformation across the industry. Coming from the AEC industry or having worked in the AEC technology industry, you will leverage your experience to help customers solve real-world challenges by engineering value through adoption of Autodesk Construction Cloud (ACC). 

Reporting to the Senior Manager of Customer Success, you will lead technical engagements with some of Autodesk’s largest and most strategic AECO customers in North America. You will partner closely with Customer Success Managers to deliver standardized and bespoke offerings aligned to documented initiatives in the Customer Success Plan. As a trusted technical advisor, you will deliver and document health checks, custom workflows, training sessions, dashboards, reports, and integrations to help customers achieve their desired business outcomes while maximizing their return on investment with Autodesk. 

Responsibilities 

• Maintain a broad, up-to-date understanding of the AEC industry, adjacent technologies, and market trends to effectively position the value of Autodesk Construction Cloud

• Maintain a deep, working knowledge of AEC industry processes and workflows (particularly focused on Construction), including the operational challenges customers face and the technologies used to address them 

• Serve as a subject matter expert in Autodesk Construction Cloud, including all platform capabilities, limitations, and integration possibilities, confidently challenging customers’ status quo through technical analysis, solution design, and demonstrations 

• Discover customer business and technical processes, workflows, and requirements to build trusted advisor relationships and support customers in their digital transformation journey 

• Develop and build processes, workflows, dashboards, and reporting that enable organizations to adopt and unlock value in Autodesk Construction Cloud 

• Align with best practices for digital transformation and change management, empowering customers to implement improved processes and workflows 

• Partner with Customer Success Managers to execute deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered 

• Support customer success planning engagements by mapping customer business initiatives to Autodesk Construction Cloud capabilities and industry best practices

• Share best practices, competitive insights, innovation, success stories, and lessons learned with the broader Customer Success organization 

• Leverage social media networks and public forums to build personal and Autodesk brand presence, establish credibility, and promote Autodesk solutions 

Minimum Qualifications 

• 5+ years of experience in the AEC industry and/or AEC technology industry 

• General understanding of SaaS technology and software adoption 

• Experience leading or supporting successful technology change management initiatives and implementations 

• Confidence in compiling platform data analytics and dashboards 

• Forward-thinking mindset with a passion for advancing the industry through technology 

• Ability to travel as required to support customer engagements and internal collaboration 

The Ideal Candidate

• You are passionate about digitization and progress in the construction industry 

• You are comfortable proposing and building scalable processes that enable organizational growth and improved customer outcomes 

• You collaborate effectively with internal and external stakeholders, whether on-site or in executive-level discussions 

• You recognize the complex and evolving nature of construction workflows and customer requirements 

• You have a strong motivation & curiosity to uncover customer challenges, keep current on industry trends and evolving workflows, and you apply best practices to help customers increase and realize ROI 

• You take ownership of customer outcomes and are motivated by helping customers achieve measurable business value from their Autodesk investments 

• You are excited by technology and are eager to dive deep into product capabilities and workflows 

• You have a natural drive to move engagements forward and influence positive outcomes 

• You thrive in cross-functional collaboration and enjoy working as part of a team to deliver exceptional customer experiences 

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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