At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
As a Software Engineer III – Custom Solutions, you’ll play a vital role in enhancing customer experiences with ZoomInfo’s cutting-edge products, including Copilot, MarketingOS, and Chorus. This role goes far beyond L3 support—you’ll tackle complex technical challenges, build and check in production code, develop automation tools, and collaborate with Engineering, Support, and Product teams to improve platform stability, performance, and flexibility.
You’ll be embedded in a Software Engineering team that focuses on building feature extensions across ZoomInfo’s core product suite, delivering tailored functionality that solves high-impact customer needs. This is a great fit for engineers who enjoy blending deep technical problem-solving with entrepreneurial product thinking.
What You’ll Do:
Troubleshoot & Resolve: Diagnose and resolve complex technical issues (L3 support) across ZoomInfo’s platforms—then go a step further by shipping production fixes.
Collaborate with Engineering: Partner closely with Core Engineering to debug issues, write clean code, and push tested solutions to production.
Build Custom Solutions: Design and implement customer-specific software enhancements that extend beyond standard product features.
Automate & Optimize: Create internal tools and automated processes to streamline development and support workflows.
Customer Advocacy: Work with Sales and Customer Success to translate customer needs into reliable technical solutions.
Knowledge Sharing: Maintain clear technical documentation and contribute to internal best practices.
Product Influence: Provide feedback and insights that shape roadmap priorities and platform improvements.
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
5+ years in software development, technical solutions engineering, or advanced support.
Proficiency with Python, JavaScript, or similar languages and RESTful API development.
Hands-on experience with SQL, debugging distributed systems, and troubleshooting SaaS applications.
Understanding of networking, authentication (OAuth, SAML, SSO), and enterprise integrations.
Passion for solving real-world problems, learning new systems, and working cross-functionally.
Excellent communication and a mindset of ownership in a fast-paced, collaborative environment.
Competitive Pay & Growth: Career progression with mentorship and technical leadership opportunities.
End-to-End Impact: Ship real solutions used directly by customers and internal teams.
Cross-Team Collaboration: Work hand-in-hand with Engineering, Product, Sales, and Support.
Comprehensive Benefits: Equity, health & wellness, generous PTO, and a supportive culture.
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Top Skills
ZoomInfo Waltham, Massachusetts, USA Office
275 Wyman St, Waltham, MA, United States, 02451
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