Technical Sales Engineer - US/Canada

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.

As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other, and respect each other while delivering best-in-class security solutions.

About the role
We are looking for a Sales Engineer to collaborate directly with our sales team, playing a key role in driving success with both new and existing customers. You will be responsible for understanding and responding to our customers' pre/post-sales needs, accelerating the time to onboard new clients and scaling the function for long-term success.

As a Sales Engineer at Teramind, you'll demonstrate technical expertise through sales presentations, product demos, and technical evaluations. You’ll help qualify opportunities, provide solutions and influence product features based on market feedback.

If you're a tech-savvy professional who enjoys tackling complex systems, this role is for you!

Day-to-day duties (but not limited to):

• Become an expert in Teramind’s products and develop a thorough understanding of our product technology by troubleshooting, reproducing issues, determining the root cause for customer-reported challenges and building tools for faster diagnosis and future problem resolution.
• Collaborate with the Teramind team to provide technical expertise in sales presentations, product demonstrations, and supporting technical evaluations.
• Create and communicate system design and integration strategies. Assist with proper deployment of solutions in customer environments.
• Design, manage, and deliver high-quality technical proofs of value (POVs) for prospective customers, working cross-functionally with Sales, Engineering, and Support teams.
• Proactively engage with customers and Teramind internal teams regarding product feedback, roadmap requests, and the competitive landscape.
• Maintain accurate notes/feedback/updates in CRM (HubSpot) regarding customer input, status updates, next steps, etc.
• This role will require the ability to articulate both the technical advantages and the value proposition of Teramind’s solutions.
• Participate in proposal reviews and coordinate with various internal teams to ensure all business unit goals are addressed in our proposals.

• Minimum of 3+ years in a Sales/Pre-sales Engineering role in B2B software—cybersecurity and/or workforce management experience preferred.
• Proficiency in Linux Server and Windows environments.
• Experience working with HubSpot
• Strong knowledge of cloud platforms including AWS and Azure.
• Excellent troubleshooting skills and a proactive approach to problem-solving.
• Familiarity with virtualization technologies.
• Familiarity with Docker and PostgreSQL.
• Exceptional attention to detail, organization, time management, and prioritization skills.
• Excellent written and oral communication skills in English.

This is a remote job. Work from anywhere!

We’re a global, distributed team looking for the finest talent. We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.

At Teramind, we’re a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.

• Competitive salary with a focus on a global market
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Ongoing training and development opportunities

About our recruitment process

We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story.

You can expect up to 4 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds.

All roles require reference and background checks

Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.