As a Technical Relationship Manager, you'll guide enterprise customers on ControlUp solutions, ensuring successful implementation, engagement, and technical support.
About Us
ControlUp is a Leader in the Gartner® Magic Quadrant™ for DEX Management Tools. As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey—from initial design and onboarding through ongoing adoption, expansion, and optimization.
You will work closely with customers to design, implement, configure ControlUp DEX solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.
Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage a portfolio of 12-15 strategic accounts.
Who We’re Looking For
ControlUp Technical Relationship Managers (TRMs) are experienced IT professionals with a deep understanding of End-User Computing (EUC) and IT operations. They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform.
Successful TRMs are self-motivated, charismatic problem-solvers who thrive on building relationships and working collaboratively with customers to solve complex business and technical challenges faced by IT Operations teams across industries.
The Ideal Candidate Brings:
- Enterprise IT consulting experience with a strong technical foundation in VMware and/or Citrix virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting.
- A background in roles such as Cloud Engineer, Cloud Architect, or EUC Specialist, with a proven ability to navigate enterprise IT environments.
- A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights.
- Hands-on experience with ControlUp (preferred)
This role is ideal for those who love technology, enjoy working closely with customers, and want to make a tangible impact on IT operations at scale.
Responsibilities:
Customer Engagement & Success:
- Support customers using active listening and consultative investigation techniques to deeply understand their needs.
- Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
- Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
Technical Expertise & Advocacy:
- Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process.
- Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
- Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.
Collaboration & Continuous Improvement:
- Provide feedback to management on process and practice improvements.
- Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
- Occasionally travel to customer sites as needed.
Requirements:
Technical Expertise & Experience:
- Hands-on experience working in large organizations with VMware, Citrix, Azure Virtual Desktop, and/or other VDI technologies.
- Certifications in Citrix, VMware, or Microsoft technologies.
- PowerShell scripting skills.
- Experience in IT consulting
- Proven ability to design, build, and deliver technology solutions to enterprise customers.
- Experience working with APIs.
Soft Skills & Business Acumen:
- Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels.
- Strong organizational, note-taking, and time management skills.
Top Skills
APIs
Azure Virtual Desktop
Citrix
Powershell
VMware
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