About us:
Microblink is the Identity Intelligence OS that establishes Know Your Actor: control over people and agents, how risk is assessed, and how decisions are made across digital journeys. Built for an adversarial AI era, Microblink replaces static verification with continuous identity control. As the only solution spanning IDs, biometrics, and payment cards, Microblink delivers a real-time command center where signals, policies, and decisioning can be calibrated with granular precision. Companies use Microblink to adapt faster than fraud, optimize outcomes over time, and enforce trust at scale across onboarding, authentication, and every moment in between. In 2025, Microblink processed 2.9 billion identities across 195+ countries/territories. Its proprietary Fraud Lab generates 100,000+ images monthly for training and testing models, achieving 100% deepfake detection in DHS-powered testing.
Interested to learn more? Explore our tech in action.
About the role:
The key to achieving revenue triumphs lies in fostering robust, collaborative and trust-based customer relationships. By seamlessly collaborating across various teams, you will empower over 400 Microblink customers, enabling them to extract the utmost value from our products.
Through your continuous strategic initiatives, you will be instrumental in crafting future success narratives that showcase enduring partnerships and favorable outcomes for our customers.
The key to achieving revenue triumphs lies in fostering robust, collaborative and trust-based customer relationships. By seamlessly collaborating across various teams, you will empower over 400 Microblink customers, enabling them to extract the utmost value from our products.
Through your continuous strategic initiatives, you will be instrumental in crafting future success narratives that showcase enduring partnerships and favorable outcomes for our customers.
Responsibilities:
- Lead end-to-end delivery for strategic customer programs, from pre-sales alignment and implementation through QA, onboarding, go-live, and hypercare.
- Define and manage project scope, timelines, milestones, risks, dependencies, and delivery plans across multiple internal and external workstreams.
- Own customer-facing project governance, including kickoffs, status updates, steering committee meetings, and stakeholder alignment.
- Monitor delivery progress against key milestones and KPIs, providing clear communication on progress, risks, blockers, and next steps.
- Proactively identify delivery risks, drive mitigation plans, manage escalations, and facilitate timely decision-making.
- Maintain accurate project documentation, including delivery plans, meeting notes, action items, and customer requirements.
- Coordinate cross-functional teams across Product, Engineering, Sales, Customer Success, and Support to deliver agreed outcomes.
- Act as a trusted delivery partner for customers, ensuring a seamless, high-quality experience from kickoff through launch and post-go-live support.
Skills & Qualifications:
- Minimum of 5 years of experience in project delivery, technical program management, implementation management.
- Comfortable working in a technical environment, including APIs, reporting and data, identity, and compliance concepts, without requiring hands-on integration experience.
- Able to communicate effectively about identity solutions with both technical teams and business stakeholders, translating technical concepts into practical delivery outcomes.
- Proven experience managing complex, cross-functional customer projects.
- Strong ability to translate customer objectives into structured delivery plans and successfully execute them across multiple teams.
- Excellent stakeholder management, communication, and expectation-setting skills, with experience engaging senior leadership.
- Experience delivering multiple customer programs in fast-paced, high-growth environments with shifting priorities and tight deadlines.
What You'll Gain:
At Microblink, our success is built by our people. That's why we offer:
- Equity participation for all full-time employees, so everyone shares in our long-term success.
- Unlimited PTO, giving you the flexibility to take time off when you need it and maintain a healthy work-life balance.
- Location-specific benefits tailored to local needs and market standards.
- Flexible working arrangements, whether you prefer working remotely or from our New York office.
- Ongoing learning and development opportunities through internal L&D programs and a collaborative, supportive work environment.
We nurture a culture that recognizes and rewards success, and is not afraid to try, fail and learn from mistakes. Find out what it feels like to work at Microblink
How can you join us?
If this role intrigues you, do not hesitate to hit the apply button and send us your resume. We are excited to meet talented people even if you don’t feel that you match 100% of the requirements.
So don’t let that discourage you - get in touch with us and we promise to get back to you.
Microblink LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization, from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people and Microblink will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture.
For detailed information on how we process personal data, please read our Privacy Policy https://microblink.com/privacy-policy/ or reach out to our Data Protection Officer at [email protected].
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