Technical Project Manager (IT Infrastructure)

Overview:

Join ICE Consulting, a premier Managed IT Services Provider, as we seek a Technical Project Manager focused on IT Infrastructure. With over two decades of experience in delivering top-notch managed IT and security services, we pride ourselves on supporting small and medium-sized enterprises in achieving their technological goals. We are looking for passionate professionals eager to make a significant impact within our driven team.

Job Summary:

The Technical Project Manager will play a pivotal role in managing the transition to modern enterprise solutions, effectively replacing outdated legacy systems within our client organizations. This position requires leadership to guide project teams, facilitate communication between stakeholders, and ensure that projects are delivered on time, within budget, and to high quality standards.

Key Responsibilities:

• Oversee project management throughout all phases, ensuring alignment with project goals, timelines, and budget constraints.
• Create and manage detailed project plans that reflect project scope and client needs.
• Provide regular status updates to stakeholders at various levels.
• Track project progress consistently to meet established milestones and deliverables.
• Engage with team members and stakeholders to proactively address challenges and refine processes.
• Analyze cost implications and present ROI assessments related to project operations.
• Manage and coordinate project changes, ensuring proper communication and documentation.
• Ensure the timely acquisition and allocation of resources and materials necessary for project success.

Required Qualifications:

• A minimum of 5 years of professional experience in project management.
• At least 3 years in a senior project management role.
• Familiarity with ticketing and quotation systems such as ServiceNow, ConnectWise, and QuoteWerks.
• Experience with resource scheduling and technical support workflows.
• Proficient in Microsoft Office Suite (Project, Excel, PowerPoint, Outlook, Visio).
• Strong organizational and multitasking skills, able to thrive in a dynamic environment.
• Excellent leadership and team collaboration abilities.
• Strong analytical and problem-solving skills.

Preferred Skills:

• Demonstrated success in building lasting client relationships.
• Ability to nurture and develop junior team members.
• Experience with Data, CRM, Cloud, or Digital transformations.
• Background in Process Change, Organizational Transformation, or Technology projects.
• Proven adaptability to navigate uncertain and challenging situations.
• Experience in regulated sectors such as Financial Services, Healthcare, or Life Sciences.
• Project Management Professional (PMP) certification is a plus.

Educational Background:

• Bachelor’s degree or equivalent professional experience.

• 401(k) with company match
• Paid holidays
• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (401k, IRA)
• Paid Vacation Time
• Training & Development
• Work-From-Home Option
• Wellness Resources