Technical Program Manager

***Applicants are permitted to work remotely from an at-home work site anywhere in the United States.***

Position Description:

Akoya LLC seeks a full time Technical Program Manager in Boston, MA to drive the onboarding of Software as a Services (SaaS) implementations, Application Programming Interface (API) integration, and managing relationships. Works with an implementation team to onboard financial institutions through all elements of an onboarding workflow including discovery, integration, testing, certification, and ongoing support activities. Assists a portfolio of financial institutions through the onboarding journey and supports them through post-live. Builds an onboarding framework with efficient workflows that drives improvements to processes, the client experience, and available tools through iterative learning and feedback.

Primary Responsibilities:

• Onboards new data providers onto the firm’s data access network.
• Establishes and enhances best practices for client success teams in a financial technology environment.
• Works with financial institutions on the discovery process to analyze their current state and enhance the size of the engagement.
• Builds and improves customer workflows to create efficiencies and improve the experience.
• Documents findings of studies and prepares recommendations for the implementation of new systems, procedures, or organizational changes.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Confers with personnel concerned to ensure the successful functioning of newly implemented systems or procedures.
• Plans studies of work problems and procedures -- organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

Education and Experience:

Bachelor’s degree (or foreign education equivalent) in International Business, Computer Science, Business, Engineering, or a closely related field and six (6) years of experience as a Technical Program Manager (or closely related occupation) onboarding financial institutions to data access networks.

Or, alternatively, Master’s degree (or foreign education equivalent) in International Business, Computer Science, Business, Engineering, or a closely related field and four (4) years of experience as a Technical Program Manager (or closely related occupation) onboarding financial institutions to data access networks.

Skills and Knowledge:

Candidate must also possess:

• Demonstrated Expertise (“DE”) managing Cloud-based Software as a Services (SaaS) client implementations using Agile frameworks and tools —Jira, GitHub, Basecamp.
• DE articulating client implementation project objectives and requirements into specific business outcomes with timelines through statements of work and project plans developed using Microsoft Office tools – Sharepoint, Teams, Excel, PowerPoint, and Word.
• DE in Client Engagement Management -- representing financial institutions and financial technology companies and integrating them into data access network.
• DE in Cloud-based software development projects – managing software projects from start to finish, including creating project plans, tracking progress, managing risks, and addressing issues that arise during project execution using Atlassian Suite, Confluence, and Jira.

Applicants permitted to work remotely from any home worksite in U.S. Travel required once every 2 months to Akoya HQ; and 2-3 times/year to visit customers.

To apply, visit https://akoya.com/careers. Reference position #22230.15.2