Technical Program Manager II

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.
We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

Our Technical Program Managers are proactive in removing roadblocks and can handle multiple competing priorities in a fast-paced environment. We are looking for someone who can prioritize well, communicate clearly, and demonstrate a consistent track record of delivery. In this role, you will be a positive influencer across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals.

We are looking for an experienced and talented TPM to help us deliver quality solutions to our business stakeholders with a customer first mindset. The TPM role is in our Enterprise Information Services organization, supporting critical business functions such as eCommerce, Fulfillment,  Data Services, Customer Experience, Financial Systems and Marketing. This role will be crucial in helping us to manage the intake of work from multiple stakeholders, help in driving our quarterly planning process and ensuring we are working on the right priorities. We are looking for someone that can help us identify areas of opportunities to improve efficiencies across our teams with a focus on continuous improvement. 

Primary responsibilities include 

• Manage business stakeholder relationships and understand complex business challenges.  Help ensure that all cross functional stakeholders are engaged in large, complex initiatives and assist in identifying dependencies across teams.   
• Drives business and technical discussions related to the initiatives. Is clear and concise in both verbal and written communication (e.g., functional/technical requirements and specifications, FAQ, status reports, narratives, quarterly planning).
• Delivers large technology efforts by managing the lifecycle of a complex cross-functional program having a considerable impact on challenging business goals. Improves engineering efficiency.
• Creates predictable process paths for large and/or complex efforts. Improves, streamlines, and/or eliminates excess process.
• Help define product requirements for engineering teams. Negotiates resources and priorities. Escalates effectively. Is able to find a path forward in difficult situations
• End-to-end understanding in key areas that benefit the organization. Facilitates technical trade-offs between short-term engineering team needs and long-term business needs. 

Basic Qualifications

• 2+ years of experience working with software engineering teams in Agile methodologies such as Scrum and Kanban
• 2+ years of experience with software development lifecycle from conception to delivery
• 3+ years of technical project management experience and demonstrated knowledge of program management best practices
• Thrives in a fast paced and dynamic, high growth environment
• Bachelor's Degree in Computer Science, Information Systems Management, Mathematics, or other related fields or relevant work experience

Preferred Qualifications

• Demonstrated success in a technical leadership role
• Outstanding verbal and written communication skills and a highly collaborative attitude
• Knowledge of eCommerce, CRM, Marketing and Financial systems and similar products a plus
  

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
  

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].