Owns end-to-end delivery of cloud platform rollouts, migrations, and customer deployments. Coordinates engineering, services, customers, and leadership; maintains product roadmaps, gathers requirements, secures approvals, and removes delivery blockers. Produces release notes, product documentation, caveats, and monthly leadership reports while directing technical programs and supporting deadline-driven execution across multiple stakeholders.
This is a remote position.
Location: Remote across India; may transition to onsite in the future
Know more about Product CloudLabs : CloudLabs: Hands-on Lab Platform for Training, POCs & Demo
We're hiring a Technical Program Manager to drive the delivery, coordination, and documentation of our cloud platform and its rollout to customers. This is not a hands-on developer role, but it demands a solid technical background - enough to direct an engineering team, understand the product deeply, and earn the team's confidence. You'll be the bridge between engineering, services, customers, and leadership, enabling our engineering team to stay focused on building.
Key Responsibilities
Customer Rollout & Migration
- Own end-to-end planning and delivery of various initiatives such as new experience rollout, migrations etc, for internal and external customers against defined timelines.
- Coordinate closely with customer success teams and directly with customers to schedule, sequence, and unblock deployments.
- Absorb the coordination overhead so engineering can focus on delivery.
Product Roadmap: Requirements, Prep & Approvals
- Build and maintain a clear product roadmap.
- Gather and consolidate product requirements from services teams and customers.
- Keep customer context, use cases, and specifications prepared in advance of each engineering cycle.
- Secure leadership sign-off ahead of time so engineering is never blocked waiting on approvals.
Product Documentation & Release Notes
- Own and maintain release notes and product documentation for every feature shipped.
- Capture the caveats for each release - intended behavior, known limitations, and misuse risks - in partnership with engineering, at release time.
Roadmap & Leadership Reporting
- Publish regular (monthly) progress reports to leadership summarizing engineering achievements and delivery status.
Requirements
Required Qualifications
- 8+ Years of experience in Techincal program management
- Strong technical background -able to direct an engineering team, understand a technical product hands-on, and command the team's respect.
- Expert proficiency in Azure DevOps (backlogs, boards, releases, work tracking) for program and project management.
- Proven track record running deadline-driven programs across multiple stakeholders (engineering, services, customers, leadership).
- Excellent coordination, documentation, and written communication skills.
- Comfortable getting hands-on with the product to lead effectively.
Nice to Have
- Experience in a SaaS or cloud platform environment.
- Exposure to release management, product operations, or technical writing.
Why Join Us
- Own a high-visibility program with direct leadership exposure.
- Shape how a growing cloud platform scales to enterprise and education customers globally.
- Work with a talented engineering team on modern cloud and AI technology.
Similar Jobs
HR Tech • Information Technology • Professional Services • Sales • Software
Leads payroll services and operations across the US and UK, owning strategy, implementation quality, customer outcomes, scalability, revenue, and P&L. Builds and scales payroll service models for SMB and mid-market customers, partners with Product, Engineering, Customer Success, Sales, and Operations, and develops a high-performing organization. Uses AI, automation, and innovative operating approaches to improve efficiency, retention, expansion, and service delivery.
Top Skills:
AIAutomationSaaS
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Operate and maintain Insitu unmanned aircraft systems, conduct preflight planning and mission briefings, collect and analyze flight data, perform troubleshooting and field maintenance, coordinate with customers and subject-matter experts, manage spares inventory, and deploy worldwide in austere environments to support customer missions.
Top Skills:
Basic NetworkingIntegratorRq21ScaneagleUas Platforms
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Support export compliance for unmanned aerial systems: draft, submit, and manage ITAR/EAR licenses and commodity jurisdiction requests; classify technical data; manage license lifecycle and documentation; coordinate with stakeholders and provide licensing guidance as an empowered official.
Top Skills:
ExcelMicrosoft TeamsOcr EaseSharepoint
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
