Technical Software Support Engineering Lead

FundGuard is a global FinTech firm with offices in Boston, London, Tel Aviv, NYC and Toronto. Our primary customers are global custody banks, asset servicers and institutional asset managers. We are driving the future of AI-driven investment accounting SaaS! In fact, we were recently named to CB Insights’ List of the 100 Most Innovative Fintech Startups and Forbes’ list of best startup employers.

As a Technical Product Support Engineering Team Lead, you will work within our Customer Success group as a technical liaison and leader. Working directly with clients, you will gather and understand the requirements to implement FundGuard. This role will manage a small team of client facing technical resources. The team is charged with supporting the business implementation team by establishing FundGuard environments, building integration to external systems as well as acting as tier 2 support.   

KEY RESPONSIBILITIES: 

• Work directly with clients to integrate customers’ upstream and downstream systems with FundGuard
• Integrate customer data into FundGuard’s Data model 
• Develop and implement codebase as determined by custom client needs
• Manage and enhance live product data pipelines
• Support prospect Proof of concept and new customer onboarding process and production management
• Collaborate with the client success team as well as with FundGuard's customers
• Working closely with and supporting the development teams
• Support CS team on use of Data Mapping Tool
• Establish relationships to obtain data and subject knowledge needed to support the data pipelines
• Manage and support direct reports on the technical product support team
• Provide Tier 2 support on functional issues
• Assist and manage triage of critical client issues

• B.A. in Computer Science, Analytics, Economics/Accounting , Information Systems or applicable degree
• MUST be willing to work on-site in a hybrid model
• Permanent U.S. work authorization REQUIRED (NO STEM-OPT)
• 5+ years’ experience working as a data analyst or in software development
• 4+ years’ experience working in technical solutions and/or technical support in a client-facing capacity
• Preferred experience working in SaaS integrations
• Preferred experience working in financial markets or fintech domain
• Preferred working knowledge in some coding language; Java, NoSQL, scripting languages
• Production experience with managing data pipelines
• Preferred experience in supporting a team of direct reports
• Ability to delegate roles and responsibilities within a fast-paced environment

About FundGuard:

FundGuard is the new generation investment accounting utility for asset managers and their service providers. Our cloud-native, AI-powered operating system and technology platform are transforming investment operations to enable reduced fees and the ability to offer new and innovative products, including crypto-asset services while scaling for the future.

The company is led by an experienced team with successful exits and has raised more than $150 million, backed by strategic partners including Citi and State Street, and investment firms Blumberg Capital, Key1 Capital, LionBird Ventures, and Team8 among others.

We offer an exciting work opportunity where you’ll develop one of the more robust enterprise applications with deep financial engines while using cutting-edge cloud technologies.

Explore exciting career opportunities at fundguard.com/careers and follow us on LinkedIn: linkedin.com/fundguard.