Technical Product Specialist

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Function as Product and Customer success Specialist to the customer and effectively drive utilization and expansion of assigned products line at existing customer sites within defined territory. Support ongoing account management sales process through clinical education and ongoing case support in all existing and potential areas of operation and clinical utilization within the customer site.

Essential Duties:

• Territory management for existing customer base.
• Increase product usage at existing accounts and expand customer base through education of new users and generate revenue growth.
• Train new and existing customers on all software products of the assigned products line. Provide summary of training sessions and ensure follow up as needed through onsite support.
• Provide technical expertise to help ensure that our products line reaches standard of care levels within the account, leveraging our CRM tool and market data.
• Help drive and expand existing business, to include broadening application of our products within the account.
• Resolve technical and operational customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions.
• Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies and conferences.
• Assist customers in tailoring their product training materials and needs.
• Understand competition and competitive landscape in existing territory, and convert to Haemonetics business in existing accounts.
• Drive demand for device and software upgrades as well as add on devices.
• Participate in product development market needs and/or quality investigative needs and launches while providing feedback to sales, marketing and R&D

Experience

• Bachelors of Arts, Science or Computer Science (Equivalent Experience) (required)
• 3 + years of experience, industry or related experience, preferably in Plasma Collections, Commercial Software Development environment.
• Experience as Presales Technical or Commercial Software Delivery Expertise desired.

Skills:

• Demonstrated written communication skills
• Strong verbal communication and listening skills
• Ability to convince and proven experience in driving products adoption.
• Effective interpersonal skills, comfortable interacting with software technical users at a deep level and with a flair for developing customer relationships.
• Must be able to easily communicate/articulate complex software models and concepts to laypeople using common language.
• Practical experience deploying software systems in a production or pilot environment. Specifically, server-based software systems in a hosted virtual environment.
• Strong grasp of software server infrastructure architecture and models.
• Basic understanding of cloud infrastructure concepts
• Technical knowledge of SDLC and Software delivery models and architectures
• Strong Project management skills and solid organization skills
• Knowledge of hemostasis management required
• Strong technical/clinical aptitude to understand, train customers and users on products
• Travel Expectations: Frequent Domestic: 50 - 75%

EEO Policy Statement

Pay Transparency:

The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role.

In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.

Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email [email protected].

The base salary range for this role is: