Technical Operations Specialist

About Formlabs:

To reinvent an industry, you have to build the best team. Join Formlabs if you want to join us in our mission to build the tools that make it possible for anyone to bring their ideas to life. 

Formlabs is looking for highly motivated individuals to join us as we bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges.

Your Impact: 

We are seeking a proactive and detail-oriented IT Operations Specialist to join our TOps team. This role requires someone who can balance day-to-day support with our projects, ensuring smooth IT operations, supporting business-critical processes, and driving efficiencies through documentation and process improvements. The ideal candidate thrives in a dynamic environment, enjoys solving complex problems, and can collaborate effectively with cross-functional teams.
The role is full time onsite, at our Summerville office, with occasional travel to additional locations in the US.

What You’ll Do:

• Documentation & Process Formalization: Create, maintain, and formalize documentation and guides for team processes, with priority on tasks currently handled by a single team member.
• Vendor & Device Management: Manage vendor relationships, oversee device lifecycle management (including re-specing devices as models are phased out), and support the team in device purchasing, be able to perform simple hardware repairs for laptops and PCs and upgrade parts (e.g., replacing RAM, upgrading hard disk, battery, or a Wi‑Fi card in a laptop).
• A/V: Familiar with conference room equipment/hardware and standards, Zoom, Google Meets, etc. (preferably previous experience with Logitech equipment)
• Employee Lifecycle Support: Assist with onboarding and offboarding processes to support team workload.
• End-User Support: Serve as the Tier 1 and Tier 2 in-person support for the Massachusetts office and remote support globally, providing timely troubleshooting and escalation as needed.

About You:

• +3 years of professional experience in IT support and operations.
• Familiarity with networking fundamentals (IP assignment, port management, wireless/wired troubleshooting).
• Knowledge of IT asset management and lifecycle planning.
• Excellent communication and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and troubleshooting skills with a customer-first mindset.

Bonus Skills: 

• Hands-on experience with Google Workspace administration, Jira administration, MDM platforms (Intune, Kanji, etc.),
• Previous experience with procurement and vendor relationship management.
• AV Experience with Google Meet conference rooms, including Logitech Rally, Google Meet Appliances and hardware

Our Benefits & Perks:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• Low cost fund options in our 401K and access to advisors 
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan – Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches, snacks, beverages, & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.