Technical Operations Specialist

Why Arbella?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-
led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development
programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009.
We are seeking a motivated and detail-oriented Technical Operations Specialist to join our dynamic IT Technical Operations team. In this role, you will be primarily responsible for managing and supporting the JAMS job scheduling platform and the infrastructure it depends on. You’ll play a key role in ensuring the reliability and performance of our scheduled processes across the organization.
This is a hands-on role that requires experience in Windows Server and Linux administration, as well as exposure to enterprise backup technologies and monitoring platforms. You'll collaborate closely with all IT teams and business units to ensure smooth daily operations and play a pivotal role in issue detection and resolution.

Key Responsibilities:

• Administer, maintain, and troubleshoot the JAMS scheduling platform and supporting infrastructure.

• Perform daily operational checklists to ensure critical jobs and services are running as expected.

• Manage and support enterprise backup systems, including Veeam and Barracuda.

• Provide Level 2/3 support for infrastructure-related issues.

• Monitor system health and performance using Enterprise Monitoring Systems (EMS)—experience with OpsRamp is a strong plus.

• Support both Windows Server and Linux-based systems in production and development environments.

• Participate in a rotating on-call support schedule.

• Collaborate with other IT teams to resolve issues, implement improvements, and support cross-functional initiatives.

• Document procedures, configurations, and troubleshooting steps to enhance team knowledge.

• Contribute to continuous improvement efforts for system reliability, automation, and operational efficiency.

• Take initiative to learn and grow skills, with the opportunity to branch into other technical teams.

Key Requirements:

• 3+ years of experience in a technical operation, system administration, or similar role.

• Proficiency in Windows Server and Linux environments.

• Experience managing or supporting job scheduling systems—JAMS experience highly preferred.

• Familiarity with backup technologies, especially Veeam and/or Barracuda.

• Experience with enterprise monitoring tools; OpsRamp a strong plus.

• Strong troubleshooting and analytical skills.

• Excellent communication and documentation skills.

• Ability to manage multiple tasks in a fast-paced, dynamic environment.

• Bachelor’s degree in IT or a related area is strongly preferred.

Preferred:

• Experience working in a hybrid or enterprise IT environment.

• Familiarity with ITIL or structured change management processes.

• Exposure to scripting (PowerShell, Bash, etc.) is a plus.

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