Technical Operations Manager - Workfront

Our Opportunity:
Chewy is looking for an experienced Technical Operations Manager - Workfront to join our Marketing and Creative Services organization and work side-by-side with passionate pet lovers in our in-house studio located in Plantation, FL. In this role, you'll lead the configuration, implementation, and support of Workfront, our Marketing work management system for everything from Marketing planning to Creative and Studio project management. Working closely with Team Members across the organization, you'll translate business and operational requirements to lead the development and optimization of streamlined workflows within Workfront and its integrations.
What You'll Do:

• Perform iterative development, maintenance, and improvements for Workfront's Core and Planning platforms to support Marketing Operations and Creative Services' end-to-end workflows
• Vet requirements and work with leadership to ensure requests align with business priorities
• Consult with cross-functional partners to identify and develop process improvement opportunities, recommend enhancements, and build integrations that support business and operational objectives
• Serve as a key point of contact for relevant vendor and consultant relationships for Workfront and its integrations
• Architect, design, and configure workflows to streamline and simplify production management
• Build and update custom fields, forms, user roles, and permissions to support the various teams using Workfront
• Provision, handle, and audit Workfront User accounts and profiles for full-time, contractor, and agency users
• Support Studio Analytics initiatives within Workfront, via the report framework and integrations to data platforms
• Facilitate discovery sessions, testing, and implementation for Workfront-related processes, integrations, and improvements
• Troubleshoot technical Workfront issues and bugs through coordination with Workfront forums, technical support, IT Engineering, and/or consultants
• Create, maintain, and publish project/technical process documentation and training materials for both application users and departmental leadership
• Create configuration documentation for all internal changes and updates to the Workfront platform and its integrations
• Proactively train new users and lead communications about updates, enhancements, and user support needs
• Consistently and openly communicate with peers and team leadership about contextual status updates, priorities, pivots, pending needs, and progress blockers

What You'll Need:

• Bachelor's degree in Marketing, Creative, or related field
• 5+ years of direct experience as a Workfront System Admin within an agency, in-house creative services team, or corporate Marketing Communications function. E-Commerce / retail production management experience is a plus!
• General understanding of Marketing cycles including the cross-functional teams and processes required to support them.
• Experienced in handling Workfront implementation, administration, and configuration across a matrixed organization.
• Capable of handling integrations between Workfront and other compatible platforms like MAM/DAM, etc. Experience working with Fusion is a must!
• Broad knowledge of different workflow methods, including waterfall, Agile, and hybrid, including how they relate to Workfront implementation.
• Proficient with Microsoft Office 365 and other adjacent project management software such as Creative Force, Airtable, Smartsheet, and/or Lucid Chart
• Proven ability to self-manage multiple projects as part of a team serving partners across Chewy's hubs and headquarters
• Ability to thrive in an ever-developing, fast-paced environment with shifting priorities and changes in scope
• Exceptional attention to detail, organization, time management, and negotiation skills
• Ability to tactfully influence cross-functional teams to drive projects and tasks to completion
• Capacity to project a calm, confident, and professional demeanor, even while working under pressure
• An understanding of quality, as a creative problem solver who can recognize the importance of high production values for brand building
• Excellent oral and written communication with the ability to flex between creative and technical vernacular with ease
• Active listening, problem-solving, strong analytical, and critical thinking skills
• A positive, can-do attitude with teammates, internal clients, and corporate partners
• Position may require less than 10% travel to multiple studio and office sites as necessary

About Chewy Studios
We are the ultimate one-stop shop for creative at Chewy. We concept, design, and create original brands and packaging and online assets. We concept social campaigns, banners, and lead the design for all internal and external marketing efforts. We also shoot and style all our own photography, video, and television commercials. If you saw it out in the wild and it had the Chewy logo on it, Chewy Studios was there - from start to finish. With positions ranging from entry-level script writing and production graphic design work to senior creative concepting, producing and photography, Chewy Studios does it all, in-house, with pride from our hubs in in Boston MA, Dallas TX, Minneapolis MN, and the mothership in Plantation, FL. If you love pets and crave working in an ultra-creative environment, give us a shout. We're always interested in meeting new people - and their pets.
#LI-Hybrid
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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